Clerk 2026-102

Chicopee; Chicopee (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Chicopee’s Department of Public Works – Pretreatment Department is hiring a Clerk. This position performs general clerical duties, verifies invoices, processes payroll data, enters lab results and budget information, and maintains records.

It also handles receptionist duties and customer inquiries for utility services. Essential duties include handling bills, work orders, and data entry across multiple systems, with occasional overtime and a MA Class D Driver’s License required.

Qualifications

• High school diploma or GED required; 2 years related experience and/or training or equivalent combination.
• Proficient in customer service within Public Works/Utility Billing context.
• Proficient in Microsoft Office suite (Word, Excel, Access).

Responsibilities

• Process bills, purchase orders and requisitions in MUNIS.
• Enter lab results, budget information and personnel records.
• Operate data entry and filing; update Access databases.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or GED

Tools

MUNIS

Microsoft Office

Job description

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press "shift + =". Some assistive technologies may require the use of a passthrough function before this keystroke. For more information, activate the button labeled "Explore your accessibility options".

Employment Opportunities

Use the tabs to search through your municipality's employment opportunities. Subscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me button.

Employment Status: UFCW Admin, Non-Exempt, Full-Time(40 Hours/Week)

Schedule : Monday - Thursday - 8:00AM - 5:00PM, Friday - 7:00AM - 3:30PM

Certifications/Licenses Required: MA Class D Driver’s License

SUMMARY

The City of Chicopee’s Department of Public Works – Pretreatment Department is hiring a Clerk. This position performs general clerical duties according to standard office procedures. The clerk verifies the accuracy of invoices, prepares and enters payroll data, enters lab results, and budget information. The clerk composes and types reports and letters, updates and maintains computer records and files, prepares work orders, work order data entry, as well as fixed asset management and reports. The clerk must also possess an understanding of the City's utility billing system in order to assist customers. The clerk acts as a receptionist and answers the telephone and dispatches personnel for various duties. The clerk is also responsible for the sorting and distributing of mail. Occasional overtime may be required.

ESSENTIAL DUTIES INCLUDE:

• Processes bills, purchase orders and requisitions in the City's MUNIS software program.
• Enters, updates, and maintains departmental computer files containing industrial laboratory results and other information such as treatment plant data, budget information and personnel records.
• Enters work orders and dispatches personnel for sewer backups and related sewer issues throughout the City.
• Research account information to address questions and concerns regarding sewer and storm accounts and bills. Answers miscellaneous questions and addresses complaints from the public on the phone and in person.
• Types reports, correspondence, spreadsheets etc. utilizing a working knowledge of Microsoft Office programs such as Word, Excel and Access.
• Acts as the receptionist taking phone calls, directing walk-in vendors/customers and handling inquiries.
• Sorts and distributes incoming mail to the WPC Facility.
• Performs data entry and filing of documents, correspondence and invoices. Updating and maintaining files in the Access data base.
• Operates adding machines, calculators, computers (using Microsoft Office products) as well as knowledge and use of MUNIS for this work.
• Performs clerical duties according to standard office procedures requiring a high degree of accuracy and knowledge of the functions of the DPW-Public Utilities operations.
• Maintains a professional and courteous demeanor when dealing with the public on the phone or in person.
• Maintains effective relationships with employees, city officials, residents, public and private agencies.
• Runs City errands including delivery and pick up of correspondence, purchase orders, warrants etc. to and from other City Departments and the Post Office.
• All other related tasks as assigned by the DPW Superintendent or their designee.
• Abides by City of Chicopee Health and Safety policies and procedures.
• Other duties may be assigned.

(See attached for full job description)

QUALIFICATIONS

• MA Class D Driver’s License – Required
• Proficient in the use of Microsoft Office Software (i.e. Windows, Excel, Outlook).
• Working knowledge of MUNIS.
• Demonstrated customer service abilities related to Public Works and Utility Billing.
• High school diploma or general education degree (GED) with 2 years related experience and/or training; or equivalent combination of education and experience.

BENEFITS

The City of Chicopee provides its employees (contingent upon employment status) with a robust benefits package which include the following:

Recurring Sick Time,

Vacation,

Thirteen Holidays Per Year,

Retirement Plan, and more...