Benefits Coordinator 2026-099

Chicopee; Chicopee (MA); On-site; USD 60,000 - 84,000; Full time

Benefits offered by this job

Sick time

Vacation

13 Holidays Per Year

Retirement Plan

Job summary

The City of Chicopee’s – Human Resources is hiring a Benefits Coordinator to administer employee and retiree benefits, handle enrollment changes, and ensure compliance across benefit programs. This full‑time, non-exempt position supports current and former employees with carriers and administrative processes.

Responsibilities include enrollment processing, reconciliations, reporting, and coordination with retirement systems, with emphasis on accuracy, privacy, and responsive service.

Qualifications

• Associate's Degree in Business, Human Resources or related field with at least 2 years in Benefits Administration
• High School Diploma or equivalent with at least 4 years in Benefits Administration
• Equitable combination of education and experience acceptable if it demonstrates all aspects of the role
• MUNIS experience preferred
• Municipal/public administration experience preferred

Responsibilities

• Administer employee and retiree benefit enrollments and changes in accordance with governing laws
• Reconcile insurance accounts and payroll deductions; research and resolve discrepancies
• Review deductions related to Chicopee retirement systems and related plans
• Provide benefits orientation and responsive assistance to employees and retirees
• Coordinate open enrollment for active employees and retirees
• Assist employees transitioning into retirement with Medicare and other coverages
• Prepare and maintain accurate benefits and financial reports for HR and auditors
• Maintain confidential benefit records and ensure privacy compliance

Skills

Benefits administration

Open enrollment

Payroll reconciliation

Policy compliance

Education

Associate's Degree in Business or HR

High School Diploma with 4+ years benefits experience

Tools

MUNIS experience

Municipal/Public administration experience

Job description

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Employment Status: Non-Union, Non-Exempt, Full -Time (40 Hours/Week)

Schedule : Monday – Friday, 8:00 AM – 5:00 PM

Certifications/Licenses Required : N/A

SUMMARY

The City of Chicopee’s – Human Resources is hiring a Benefits Coordinator to perform professional and administrative work supporting current and former City and School employees in the daily administration of the City's benefits programs. This full-time, non-exempt position is responsible for benefits enrollment and changes, billing and reconciliation, employee and retiree support, compliance, reporting, open enrollment, and coordination with benefit carriers and administrators. The position handles confidential personnel, benefits, and medical information and is expected to maintain accuracy, timeliness, discretion, and responsive service.

ESSENTIAL DUTIES INCLUDE:

• Administer employee and retiree benefit enrollments, qualifying life-event changes, coverage adjustments, cancellations, and terminations in accordance with M.G.L. c. 32B and other applicable requirements.
• Reconcile insurance accounts and benefit-related payroll deductions on a regular basis; research and resolve discrepancies and ensure approved changes are accurately reflected in applicable systems and carrier records.
• Review and reconcile applicable deductions associated with Chicopee Contributory Retirement and the Massachusetts Teachers' Retirement System (MTRS), as assigned.
• Provide benefits orientation, education, and responsive assistance to employees, retirees, managers, and other authorized stakeholders regarding available benefits, enrollment processes, eligibility, and administrative requirements.
• Investigate and resolve benefit administration issues with insurance carriers, third-party administrators, payroll, retirement systems, and other appropriate parties.
• Plan, coordinate, and administer open enrollment processes for active employees and retirees, including communications, enrollment activity, record maintenance, and follow-up.
• Assist employees by transitioning into retirement with benefit-related requirements and coordination involving Medicare and other applicable coverage requirements.
• Prepare and maintain accurate benefits, reconciliation, and financial reports for Human Resources, Auditing, Treasurer's, and other authorized departments or agencies.
• Maintain accurate, complete, and confidential benefit records, files, correspondence, and supporting documentation in accordance with applicable retention, privacy, and confidentiality requirements.

(See attached for full job description)

QUALIFICATIONS

• An Associate's Degree in Business, Human Resources or in another related field, with a minimum of two (2) years of experience in Benefits Administration. - Required
• Or a minimum of a High School Diploma or equivalent, with a minimum of four (4) years of experience in Benefits Administration.
• Or an equitable combination of education and/or experience that enables performance of all aspects of this position.
• MUNIS experience. – Preferred
• Municipal and/or Public Administration experience. - Preferred

BENEFITS

The City of Chicopee provides its employees (contingent upon employment status) with a robust benefits package which include the following:

Recurring Sick Time,

Vacation,

Thirteen Holidays Per Year,

Retirement Plan, and more...

Job ID 2026-099 Category Human Resources Status Open Salary Pay Grade: Grade 08; Step 01- Step 15Salary Range: $28.75/HR - $40.25/HR Posted October 14, 2026 1:00 PM Closing December 31, 2026 4:00 PM