Clerk

Jobtailor; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Jobtailor in Austin, TX seeks an organized Proctoring & Administrative Coordinator to monitor remote testing sessions, welcome test takers, verify identities, and enforce testing rules using webcams, screen-sharing, and proctoring software. The role includes incident documentation and collaboration with a proctoring team to ensure FERPA-compliant handling of student data.

The ideal candidate will have a high school diploma, 1 year of related experience, strong communication skills, and the

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Monitor students using webcam and screen-sharing during remote testing.
• Welcome test takers and explain testing procedures.
• Verify student identities and enforce testing rules.
• Document incidents and report irregularities.
• Maintain logs and collaborate with proctoring team to refine processes.
• Maintain security and confidentiality of student information in accordance with FERPA.
• Provide basic technical support during examinations.
• Perform opening and closing procedures.
• Provide clerical support for faculty, staff, and students.

Skills

Proficiency With Proctoring Software

Knowledge Of FERPA Compliance

Customer Service Principles

Effective Communication Techniques

Word Processing And Spreadsheet Skills

Education

High school diploma or equivalent

Tools

Zoom

Google Workspace Docs

Google Workspace Sheets

Google Workspace Slides

Screen-Sharing Technology

Webcams

Video Conferencing Tools

Tracking Systems

Office Communications / Standard Office Equipment

Job description

• Monitor students using webcam and screen-sharing technology during remote testing
• Welcome test takers and explain testing procedures
• Verify student identities and enforce testing rules
• Document incidents and report irregularities
• Maintain detailed logs and collaborate with the proctoring team to refine proctoring processes
• Maintain security and confidentiality of student information and testing activities in accordance with FERPA
• Provide basic technical support during examinations
• Perform opening and closing procedures
• Perform administrative and clerical duties supporting faculty, staff, and students
• Process correspondence, office communications, mail, tracking systems, and logs
• Answer phone calls and emails
• Provide customer service
• Operate independently under the direct supervision of the department manager or designated supervisor

Requirements

• High school diploma or equivalent
• One (1) year of related experience
• Knowledge of administrative and clerical procedures and systems
• Customer service principles and processes
• Basic principles of college-level administration
• Effective communication techniques and strategies
• Ability to operate standard office equipment
• Knowledge of college policies and procedures
• Schedule management, time management, and task prioritization
• Word processing and spreadsheet skills
• Excellent organizational skills and ability to manage multiple responsibilities
• Ability to work independently and within a team
• Adherence to confidentiality laws
• Proficiency with computers, webcams, screen-sharing, and proctoring software
• Proficiency with video conferencing tools such as Zoom
• Proficiency with Google Workspace Docs, Sheets, and Slides
• Clear, professional verbal and written communication
• Ability to create electronic presentations, information packages, and activity schedules

Core Competencies

Demonstrates proficiency in monitoring remote testing environments, ensuring compliance with testing rules, and providing effective customer service. Capable of managing administrative tasks while maintaining confidentiality and security of student information.

Highest-signal resume keywords

• Proficiency With Proctoring Software
• Knowledge Of FERPA Compliance
• Customer Service Principles
• Effective Communication Techniques
• Word Processing And Spreadsheet Skills

Hard Skills

• Administrative Procedures
• Clerical Procedures
• Schedule Management
• Time Management
• Task Prioritization
• Basic Technical Support
• Incident Documentation
• Log Maintenance
• Electronic Presentation Creation
• Activity Schedule Management

Soft Skills

• Excellent Organizational Skills
• Ability To Work Independently
• Ability To Work Within A Team
• Clear Verbal Communication
• Professional Written Communication

Industry Keywords

• FERPA
• College Policies
• Testing Procedures
• Remote Testing
• Proctoring Processes

Tools & Technologies

• Webcams
• Screen-Sharing Technology
• Video Conferencing Tools
• Zoom
• Google Workspace Docs
• Google Workspace Sheets
• Google Workspace Slides
• Standard Office Equipment
• Tracking Systems
• Office Communications