CLERICAL SUPPORT SUPERVISOR

State of Illinois; Springfield (IL); On-site; USD 59,000 - 83,000; Full time

Benefits offered by this job

Monday-Friday schedule

Flexible schedules

Health insurance

Pension plan

Parental leave

Deferred compensation

Sick days

Vacation days

Personal days

Paid holidays

Job summary

The Illinois Department of Healthcare and Family Services, Division of Medical Programs, Bureau of All Kids seeks an organized, detail-oriented Office Administrator V to supervise clerical staff and manage daily office functions.

The ideal candidate will have strong knowledge of office management practices and the ability to follow written and oral instructions. This is an in-office position with a Monday–Friday schedule.

Qualifications

• Requires knowledge, skill and mental development equivalent to completion of two (2) years of study at a secretarial/ business college and three (3) years of office experience; or completion of high school and five (5) years of Office Assistant experience; or five (5) years independent business experience
• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to maintain and utilize state issued equipment such as a laptop

Responsibilities

• Under general direction, serves as Clerical Support Supervisor by investigating problems that affect the operations of the Clerical Support Section
• Serves as working supervisor
• Serves as liaison with agency managers, the Governor’s Office and other state agencies by explaining the procedural aspects of the Clerical Support Unit
• Coordinates and implements new installations
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Education

Secretarial/business college (2 years)

High school diploma

Office experience

Job description

Job Requisition ID: 59053

Opening Date: 09/23/2026

Closing Date: 10/07/2026

Agency: Department of Healthcare and Family Services

BPIS: 08601

Class Title: OFFICE ADMINISTRATOR V - 29995Skill Option: None Bilingual Option: None

Salary: Anticipated Starting Salary $5,328 monthly; Full salary range $5,328-$7,480 monthly

Job Type: Salaried

Category: Full Time

Number of Vacancies: 1

Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME

Merit Comp Code

Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.

Anticipated Hybrid Work Schedule Availability: Not available, fully in office

Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704

Work County: Sangamon

Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position overview

The Department of Healthcare and Family Services, Division of Medical Programs, Bureau of All Kids is seeking to hire an organized, detail-oriented, fast-paced individual to serve as Office Administrator V over the clerical support staff. This position will perform complex administrative tasks to assist staff members with planning, developing, coordinating, and executing daily office functions. Responds to inquiries and correspondence from staff, public and private organizations.

The ideal candidate will have a strong knowledge of office management practices, procedures, and programs with the ability to follow written and oral instructions.

HFS values employees with different backgrounds, life experiences, and talents.

Essential Functions

• Under general direction, serves as Clerical Support Supervisor by investigating problems that affect the operations of the Clerical Support Section
• Serves as working supervisor
• Serves as liaison with agency managers, the Governor’s Office and other state agencies by explaining the procedural aspects of the Clerical Support Unit
• Coordinates and implements new installations
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of two (2) years of study at a secretarial/ business college and three (3) years of office experience; or completion of high school and five (5) years of Office Assistant experience; or five (5) years independent business experience

Conditions of employment

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to maintain and utilize state issued equipment such as a laptop
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About The Agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Benefits statement

Employees Receive a Robust Benefit Package Including

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).