Fair Hearings Office Assistant

State-of-Illinois; Chicago (IL); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Flexible work schedules

Health, Life, Vision, and Dental保险

Pension Plan

Paid Sick Days

Vacation Days

Personal Days

Paid holidays

Job summary

The Department of Healthcare and Family Services in Illinois is hiring a Fair Hearings Office Assistant to support the Office of the General Counsel and manage day-to-day hearing administration, correspondence, and records.

You will coordinate communications, prepare reports, and assist with grant-related administrative functions while maintaining confidentiality and working with staff and the public.

Qualifications

• Requires high school completion and one year of related office experience.
• Ability to type accurately at 35 words per minute.
• Preferred: two years as receptionist in a public government office; experience with administrative hearings or appeal processes; data entry and records management; report drafting

Responsibilities

• Provide office support for the Office of the General Counsel in the IDHS.
• Process system-generated notices of hearings and reports.
• Coordinate with IS about equipment and repairs; arrange new equipment.
• Update logs of completed data entries; manage confidential records.
• Perform other duties within the scope of duties listed above

Skills

Typing 35 wpm

Attention to detail

Strong organizational skills

Communication skills

Education

High school diploma

Tools

Microsoft Office

Job description

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:59093
BPIS: 08672
Opening Date:09/24/2026
Closing Date: 10/08/2026
Agency: Department of Healthcare and Family Services
Class Title: OFFiCE ASSISTANT - 30010
Skill Option: Keyboarding
Bilingual Option: None
Salary: Anticipated starting salary $3,935 monthly; Full salary range $3,935 - $5,051 monthly
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:
Work Hours: Monday - Friday 8:30am - 5:00pm
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 69 W Washington St, Chicago, Illinois, 60602
Work County: Cook
Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Department of Healthcare and Family Services is seeking to hire a Fair Hearings Office Assistant to provide office support functions for the Fair Hearings section. This position serves a critical role within the Office of General Counsel by supporting hearing administration activities, coordinating communications, preparing reports and correspondence, maintaining confidential records, and assisting with the day-to-day operations of the Fair Hearing Administrative team.

The ideal candidate will possess strong organizational and communication skills, demonstrate attention to detail, have experience managing multiple priorities in a fast-paced environment, and be proficient in Microsoft Office applications. The preferred candidate will have the ability to work independently, maintain confidentiality, and effectively interact with staff, stakeholders, and the public while supporting grant-related administrative functions.

HFS values employees with different backgrounds, life experiences, and talents.

Essential Functions

• Under general supervision, serves as an Office Assistant for the Office of the General Counsel (OGC) in theIllinois Department of Healthcare and Family Services
• Produces all system generated correspondence, such as notices of hearings and dismissals, and all systemgenerated reports of section activities
• Serves as a liaison between OGC’s Bureau of Administrative Hearings and the HFS Division of InformationSystems regarding equipment and programming problems, and arranges for receiving new equipment and forrepairing existing equipment
• Updates logs of completed data entries
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school and one (1) year of relatedoffice experience
• Requires ability to type accurately at 35 words per minute

Preferred Qualifications

• Two (2) years of experience as a receptionist in a public administrative or government office
• Two (2) years of experience with administrative hearings or appeal processes
• Two (2) years of experience in data entry and case management systems
• One (1) year of experience managing documents and records in an office setting
• One (1) year of experience preparing and drafting reports for supervisors

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to utilize and maintain state issued equipment such as a laptop
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

About the Agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Benefits Statement

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).