CLERICAL SUPPORT SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 39,000 - 46,000; Full time

Job summary

A leading agency in New York is seeking a Clerical Associate III to support the Office of Child Support Services. This role involves processing court cases, managing documentation, and assisting with various clerical tasks to ensure the smooth operation of child support services. The ideal candidate will have strong typing skills and a high school diploma, along with relevant experience in clerical work.

Benefits

Federal loan forgiveness eligibility

State repayment assistance programs

Qualifications

• One year of satisfactory clerical experience.

Responsibilities

• Using databases and applications to retrieve and update work.
• Preparing and processing summons packages and notices.
• Reviewing case files and forwarding them to OLA.

Skills

Keyboard familiarity

Typing speed

Education

High school diploma

Job description

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR, IF HIRED PROVISIONALLY AS A CLERICAL ASSOCIATE, MUST TAKE AND PASS THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE FOR CONTINUED EMPLOYMENT.

The Office of Child Support Services (OCSS) prioritizes children’s well-being by assisting parents in providing for their children’s economic, social, health, and stability needs. OCSS serves parents and guardians regardless of income and immigration status, helping thousands of children annually and collecting over $700 million each year.

The DSS Court Services (DSS CS) division processes cases from the OCSS Borough Offices and Enforcement division for families receiving Cash Assistance and Medical Assistance. It collaborates with the DSS Office of Legal Affairs (OLA) and NYS Office of Court Administration (OCA) to file child support petitions, establish or modify support, establish paternity, conduct calendar hearings, and manage post-hearing case actions.

We are recruiting one (1) Clerical Associate III to serve as a Court Processing Unit Clerk. The responsibilities include:

1. Using databases and applications such as ECFS, SharePoint, and AMS to retrieve and update work.
2. Preparing and processing summons packages and notices for NCPs and CPs to inform them of hearings.
3. Reviewing case files and forwarding them to OLA before hearings, including additional evidence.
4. Reviewing court outcome sheets and case files post-hearing to determine outcomes and process necessary actions.
5. Using case locate systems to find alternate addresses for NCPs as needed.
6. Updating case information in child support applications and indexing documents.
7. Completing daily and weekly logs and reports.
8. Assisting other units and participating in special projects.

Salary Range: $39,763 - $45,728

Work Location: 60 Lafayette Street, NY, NY

Schedule: Monday to Friday, 9:00 am to 5:00 pm

Position: CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements: A high school diploma or equivalent approved by a State’s department of education or recognized accrediting organization, and one year of satisfactory clerical experience.

Skills Requirement: Keyboard familiarity with the ability to type at least 100 keystrokes per minute (20 words).

Additional Information

This position is open to qualified persons with disabilities eligible for the 55-a Program. Please indicate your interest at the top of your resume and cover letter.

Employees may be eligible for federal loan forgiveness and state repayment assistance programs. More information is available at https://studentaid.gov/pslf/.

Residency within NYC is generally required within 90 days of appointment. Certain city employees with two years of continuous service may reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Discuss residency requirements with the agency at interview.

The City of New York is an equal opportunity employer committed to diversity and nondiscrimination based on protected characteristics, including sex, race, ethnicity, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.