Retail Supervisor, Product Operations - Bellport Outlet Cnt

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading retail company seeks a dedicated team member to support store leadership and enhance customer experiences. The role involves promoting loyalty programs, ensuring compliance, and collaborating effectively with the team to meet sales goals. Flexibility in scheduling is essential.

Qualifications

• Ability to utilize technology effectively to engage with customers.
• Agreeable to work a flexible schedule, including weekends and holidays.

Responsibilities

• Support store leadership by performing functional tasks.
• Promote customer loyalty through education about loyalty programs.
• Ensure compliance standards are met.

Skills

Communication

Customer Service

Technology Utilization

Flexibility

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. Your focus will be on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team, driving behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.

2. Promote customer loyalty by educating customers about our loyalty programs.

3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer, enabling us to provide an exceptional customer experience.

4. Support sales leaders during non-peak hours, focusing on the customer.

5. Collaborate effectively with employees to ensure work tasks are completed efficiently and on time.

6. Build and share expertise in the product lifecycle.

7. Support the completion of work before or after store hours, including opening and closing checklists.

8. Leverage omni-channel strategies to deliver a frictionless customer experience.

9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.

2. You provide clear and direct communication of expectations.

3. You utilize technology effectively to engage with customers and team members to meet goals.

4. You demonstrate interest in and initiative towards continuous improvement and growth.

5. You are flexible to work a schedule that includes holiday, evening, overnight, and weekend shifts to meet business needs.

6. You can maneuver around the sales floor, stockroom, and office, and are able to lift up to 30 pounds.