Clerical Support- Front Desk (Edinboro, PA)

IU5; Edinboro (Erie County); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Health insurance

Life insurance

Job summary

IU5 is seeking a Clerical Support – Front Desk (Full-Time) to join our administrative team in Edinboro, PA. This role supports program staff, handles data entry, scheduling, and communications, ensuring efficient office operations.

The position requires a high school diploma or GED and proficiency with common software. Two years in a professional office is preferred. Benefits include holidays, PTO, and health coverage. Hours are Monday–Friday, 8:00 AM–3:30 PM.

Qualifications

• Must have a high school diploma or GED.

Responsibilities

• Communicate effectively with internal and external stakeholders to deliver high-quality customer service.
• Collect, monitor, and report data related to the program area using various software and web-based technologies.
• Provide support to program staff and assigned projects per IU procedures.
• Prepare documents, reports, and forms using word processing, databases, spreadsheets, and file servers.
• Maintain programmatic records including calendars, files, and deadlines.
• Respond to routine information requests via phone, mail, and email.
• Arrange appointments and meetings, including travel and lodging arrangements.
• Develop and maintain a document management system across projects.
• Assist with conference/workshop support including enrollments and handouts.
• Cross-train with colleagues to serve in back-up capacity.
• Cover reception and fingerprinting services as needed.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Team collaboration

Adaptability

Organizational skills

Data entry

Phone etiquette

Auditory acuity

Education

High school diploma or GED

Associate's degree (desired)

Tools

Office software

Job description

Clerical Support- Front Desk (Full- Time)

This position comes with excellent benefits:

• 15 paid holidays per year
• Paid Time Off: 10 Vacation Days, 14 Sick Days, and 5 Personal/Emergency Days (pro-rated for 26-27 SY)
• Full Medical-PPO, Dental, Prescription, & Vision Insurance after 30 days for employee and dependents at $75.00 per month payroll deduction
• Employer-paid Life Insurance after 30 days of employment
• Pay rate: $17.75/hour, firm
• Hours: Monday-Friday 8:00 AM - 3:30 PM / 35 Hour Work Week / 7 hr work day with ½ hr. unpaid lunch

I. Position Summary:

The Secretary is directly responsible to the program supervisor, assistant director, and/or director within the assigned program area. The individual in this position shall support programmatic staff to effectively deliver services within the assigned position.

II. Required Qualifications:

• High school or GED diploma
• Proficient in technology use, including software and web-based applications

III. Desired Qualifications:

• Associate's degree in a related field
• A minimum of two years' successful experience in a professional office setting

IV. Essential Functions and Responsibilities:

• Effectively communicate both verbally and in writing with internal and external stakeholders to deliver high-quality customer service
• Support data-driven decisions by collecting, monitoring, and reporting on data related to the assigned program area, using various software and web-based technologies
• Proactively provide support to programmatic and administrative staff, assigned projects, and initiatives, according to IU procedures
• Prepare documents, reports, letters, memoranda, requisitions, and forms using applicable word processing, database, spreadsheet, and file server software systems in accordance with IU procedures
• Maintain programmatic records to include necessary calendars, manuals, files, deadlines, and communications to ensure continuity of services
• Respond to routine requests for information from internal staff as well as external customers via the phone, mail, and email
• Arrange appointments and meetings as appropriate, including travel, facilities, lodging, materials, registrations, and refreshments and follow-up as required
• Develop and maintain an efficient, comprehensive, and accessible document management system on various projects
• Assist with conference and workshop support, including enrollments, registration, preparation of handouts, visual aids, and post workshop follow-up
• Serve in a back-up capacity by cross‑training with colleagues in related positions
• Coverage of reception as needed and conducting fingerprinting services for customers
• Perform other related duties as assigned

V. Performance Factors/Job Competencies:

• Must be able to pleasantly communicate, both orally and in writing, and to explain complex instructions in an easily understandable fashion.
• Must be able to work effectively in a collaborative team environment.
• Must be flexible and able to tolerate many situations and personalities.
• Must have auditory acuity to listen to other people on telephone and in person.
• Must have verbal skills to communicate effectively with the public.
• Must be able to withstand emotional stress.
• Must be able to organize and maintain programmatic files.
• Must adapt to new and emerging technologies to improve programmatic efficiency.
• Prioritize and efficiently complete tasks with minimal supervision.

VI. Work Environment:

This job operates in a professional office environment. Incumbent must be able to sit at desk for extended periods of time. This role routinely uses standard office equipment with a vast majority of the time utilizing computers to complete daily tasks.

VII. Physical Demands: (% of time)

Standing: Occasionally (<20%)

Sitting: Frequently (<60%)

Lifting: 0-20lbs. Occasionally (<20%); 20-50 lbs. Occasionally (<20%); Over 50 lbs. Rarely

Travel (Within IU service area, intrastate, nationally): Rarely

Pushing/Pulling: Occasionally (<20%)

Manual Keying/Data Entry: Often (30-60%)

Successful applicants will be required to submit acceptable PA Child Abuse Clearance, PA Criminal History Clearance and Federal History Clearance as well as complete forms Act 168 for current employer and any previous employer where the applicant worked directly with children. Additionally, a negative TB test will be required within 3 months of receipt of the test results by the IU.

Note: Position will remain open for applications until it has been filled.