Clerical Supervisor 2

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 50,000 - 60,000; Full time

Job summary

Le Département de la Santé de la Pennsylvanie recherche un individu hautement motivé pour le poste de Clerical Supervisor 2 au sein du Bureau des Statistiques de la Santé. Ce rôle implique la supervision du personnel, l'administration des dossiers de naissance, et l'interaction quotidienne avec le public, apportant une contribution significative à la gestion des événements vitaux dans l'État.

Qualifications

• Un an d'expérience en tant que Clerical Supervisor 1 ou éqivalente.
• Compétences en supervision nécessaires.
• Capacité à traiter les plaintes des parties prenantes et à fournir des conseils.

Responsibilities

• Supervise le personnel effectuant des activités d'entrée de données.
• Participe à des activités d'assurance qualité.
• Gère les plaintes des consommateurs et les problèmes exceptionnels.

Skills

Attention to detail

Public relations

Conflict resolution

Education

Clerical Supervisor 1 or equivalent experience

Job description

NOTE: THIS IS A REPOSTING OF CS-2025-23814-00200. IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM APRIL 25, 2025 TO MAY 8, 2025, YOU CANNOT SUBMIT A NEW APPLICATION.

The Department of Health is looking for a highly motivated individual who pays impeccable attention to detail. We have an opening for a Clerical Supervisor 2 within the Bureau of Health Statistics and Registries, Division of Statistical Registries. This position supports the bureau's mission of managing statewide registries for vital events through supervising staff responsible for portions of the activities related to amending birth registry case records and onsite document management. Take your career to the next level with a team where you will have a direct, daily impact on the lives of all people in Pennsylvania.

In this position, you will oversee staff performing data intake activities for the birth amendment unit in the Bureau of Health Statistics and Registries by overseeing the processes for numerous allowable amendments to birth records and performing general supervisory duties. Work involves applying knowledge of relevant laws and policies to provide advice and counsel to consumers on the nuances of specific situations about allowable changes to a birth record and the legal requirements for each. This includes performing public relations duties through daily interactions with consumers via phone and email, addressing stakeholder complaints that cannot be resolved by subordinate staff, utilizing firm and appropriate people skills to de-escalate tense situations, and appropriately escalates exceptional issues as needed.

Your responsibilities will also include participating in quality assurance activities to improve quality of processes for corrections and amendments. Our team will rely on you to remain vigilant for the emergence of patterns, trends, or consistent problematic issues; assemble data about the type and amount of work performed; and complete daily production reports. You will also have the opportunity to participate in training events for identifying and responding to fraudulent requests, identifications, and documents. Be part of something bigger than yourself and help keep Pennsylvania’s vital events processes accurate and accountable with us!

Interested in learning more? Additional details regarding this position can be found in theposition description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework:This position will have two weeks minimum of mandatory on-site training.After this, you may have the opportunity to work from home (telework) part-time, two days at home (Monday & Friday) and three days in the office (Tuesday, Wednesday, & Thursday) per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
  • Please direct all questions regarding telework and alternate worksites to Kay Diritto ([e-mail]) and Anna Elias ([e-mail]).
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
• One year as a Clerical Assistant 3(Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet thePA residency requirement. For more information on ways to meet PA residency requirements, follow thelink and click on Residency.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go towww.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us [e-mail].

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.