Clerical Spec-Phys Svcs, Part-time Day

ScionHealth; Watertown (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Watertown Regional Medical Center, a facility within the ScionHealth family in Wisconsin, seeks a Clerical Specialist–Physician Services to provide essential administrative and customer service support. The role encompasses scheduling, correspondence, and basic accounting within the physician services context.

The position requires strong communication, proficiency with medical office software, and typing 35 wpm, with the ability to handle sensitive information in a fast-paced hospital setting.

Qualifications

• Critical thinking and ability to work independently.
• Strong communication and customer service skills.
• Proficiency in medical office software; ICD/CPT terminology knowledge.
• Typing 35 words per minute.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to exercise good judgment and discretion.
• Occasional lifting up to 25 pounds and static office work.

Responsibilities

• Prepares statistical reports and general correspondence.
• Performs clerical tasks including sending/receiving mail, filing, photocopying, scanning, and faxing.
• Greets visitors, communicates with patients and providers, and directs them appropriately.
• Places, answers, and routes phone calls; takes and distributes messages.
• Organizes, schedules, and coordinates meetings and appointments.
• Maintains cleanliness and organization of the office space; orders supplies.
• Responds to information requests by reviewing files and records.
• Coordinates workflow and maintains records of office activities.
• Assists with basic accounting functions such as invoice review and petty cash handling.

Skills

Medical office software proficiency

Typing speed 35 wpm

Strong communication skills

Customer service oriented

ICD/CPT terminology knowledge

Independent work ability

Education

High school diploma or equivalent

Job description

Be part of Watertown Regional Medical Center, an acute-care hospital in southeastern Wisconsin that consistently earns national awards for its high-quality care from the likes of Becker's Hospital Review, Chartis, Healthgrades, The Leapfrog Group, and parent company ScionHealth. Watertown Regional's exceptional care across multiple specialty services is also reflected in its numerous accreditations and certifications. Join our team and grow your career in a hospital where everyday excellence meets or exceeds expectations.

Job Summary

The Clerical Specialist – Physician Services provides administrative, clerical, and customer service support to ensure efficient operation of physician services within the hospital or clinic setting. This role includes responsibilities such as managing correspondence, maintaining files and records, scheduling, and handling basic accounting functions. The Clerical Specialist serves as the first point of contact for patients and visitors and contributes to maintaining a professional and welcoming environment.

Essential Functions

• Prepares statistical reports and general correspondence.
• Performs clerical tasks including sending and receiving mail, maintaining filing systems, photocopying, scanning, and faxing.
• Greets visitors, communicates with patients and providers, and directs them appropriately.
• Places, answers, and routes phone calls; takes and distributes messages.
• Organizes, schedules, and coordinates meetings and appointments.
• Maintains cleanliness and organization of the office space; monitors and orders office supplies.
• Responds to information requests by reviewing files and records and handling inquiries.
• Coordinates workflow and maintains records of office activities.
• Assists with basic accounting functions such as invoice review, deposit preparation, and petty cash handling.

Knowledge/Skills/Abilities/Expectations

• Critical thinking and ability to work independently with minimal supervision.
• Strong communication and customer service skills.
• Proficiency in medical office software and working knowledge of ICD and CPT terminology.
• Typing or data entry proficiency at 35 words per minute.
• Excellent grammar, spelling, punctuation, and understanding of business office procedures.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to exercise good judgment and discretion.
• Frequent bending, stooping, and climbing.
• Constant data entry and sitting.
• Occasional reaching and manual tasks involving paperwork and office equipment.
• Rare lifting of up to 25 pounds or more.
• Requires manual dexterity, eyesight correctable to 20/20, and normal hearing range.
• Fast-paced medical office setting with frequent interactions with staff and the public.
• Occasional exposure to acutely ill patients and communicable diseases.
• Rare exposure to biohazardous materials and hazardous chemicals.
• Standard office conditions with minimal environmental hazards.

Qualifications

Education

• High school diploma or equivalent preferred.

Licenses/Certifications

• None required at time of hire.

Experience

• One year of experience in a medical office or physician practice environment preferred.