Clerical Specialist Nights

Watertown Regional Medical Center; Watertown (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Watertown Regional Medical Center is looking for a Clerical Specialist – Physician Services to provide administrative, clerical, and customer service support. This role is vital for the efficient operation of physician services in a hospital setting.

The position includes responsibilities such as managing correspondence, maintaining records, and scheduling, while serving as the first point of contact for patients. An ideal candidate has strong communication skills and proficiency in medical office software.

Qualifications

• Education: High school diploma or equivalent preferred.
• Experience: One year in a medical office is preferred.
• No licenses required at time of hire.

Responsibilities

• Provide administrative support to physician services.
• Manage correspondence and maintain files.
• Handle basic accounting functions.

Skills

Critical thinking

Communication

Customer service

Data entry proficiency

Medical office software proficiency

Education

High school diploma or equivalent

Tools

ICD and CPT terminology

Job description

Description

Be part of Watertown Regional Medical Center, an acute-care hospital in southeastern Wisconsin that consistently earns national awards for its high-quality care from the likes of Becker\u0027s Hospital Review, Chartis, Healthgrades, The Leapfrog Group, and parent company ScionHealth. Watertown Regional\u0027s exceptional care across multiple specialty services is also reflected in its numerous accreditations and certifications. Join our team and grow your career in a hospital where everyday excellence meets or exceeds expectations.

Job Summary

The Clerical Specialist – Physician Services provides administrative, clerical, and customer service support to ensure efficient operation of physician services within the hospital or clinic setting. This role includes responsibilities such as managing correspondence, maintaining files and records, scheduling, and handling basic accounting functions. The Clerical Specialist serves as the first point of contact for patients and visitors and contributes to maintaining a professional and welcoming environment.

Schedule

Week 1: Sunday, Tuesday, Thursday, Friday

Week 2: Monday, Wednesday, Thursday, Saturday

10pm to 6am

Essential Functions

• Prepares statistical reports and general correspondence.


• Performs clerical tasks including sending and receiving mail, maintaining filing systems, photocopying, scanning, and faxing.


• Greets visitors, communicates with patients and providers, and directs them appropriately.


• Places, answers, and routes phone calls; takes and distributes messages.


• Organizes, schedules, and coordinates meetings and appointments.


• Maintains cleanliness and organization of the office space; monitors and orders office supplies.


• Responds to information requests by reviewing files and records and handling inquiries.


• Coordinates workflow and maintains records of office activities.


• Assists with basic accounting functions such as invoice review, deposit preparation, and petty cash handling.

Knowledge/Skills/Abilities/Expectations

• Critical thinking and ability to work independently with minimal supervision.


• Strong communication and customer service skills.


• Proficiency in medical office software and working knowledge of ICD and CPT terminology.


• Typing or data entry proficiency at 35 words per minute.


• Excellent grammar, spelling, punctuation, and understanding of business office procedures.


• Ability to read, comprehend, and follow oral and written instructions.


• Ability to exercise good judgment and discretion.


• Frequent bending, stooping, and climbing.


• Constant data entry and sitting.


• Occasional reaching and manual tasks involving paperwork and office equipment.


• Rare lifting of up to 25 pounds or more.


• Requires manual dexterity, eyesight correctable to 20/20, and normal hearing range.


• Fast‑paced medical office setting with frequent interactions with staff and the public.


• Occasional exposure to acutely ill patients and communicable diseases.


• Rare exposure to biohazardous materials and hazardous chemicals.


• Standard office conditions with minimal environmental hazards.

Qualifications

Education

• High school diploma or equivalent preferred.

Licenses/Certifications

• None required at time of hire.

Experience

• One year of experience in a medical office or physician practice environment preferred.