Clerical Associate - Level IV - Provisional Re-Post

NYC Health + Hospitals; New York (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

NYC Health + Hospitals seeks a clerical professional to perform routine office tasks under supervision, with latitude for independent judgment. Duties include data entry, record-keeping, and customer service while supporting the unit head.

The role requires a high school diploma and at least six months of related experience, with EPIC and Cisco Finesse familiarity preferred. The position involves supervising staff performing clerical tasks and coordinating with the team to ensure accurate

Qualifications

• High school diploma or equivalent required; six months of full-time clerical experience or customer service experience.
• Experience interacting with the public and resolving customer inquiries is preferred.

Responsibilities

• Supervises personnel performing data processing and clerical tasks; assists in supervising routines and reporting.
• Maintains records, provides information, and supports unit head as needed.

Skills

Clerical experience

Data entry

Education

High School Diploma or equivalent

Tools

EPIC

Cisco Finesse

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position:

This class of positions encompasses clerical related office activities utilizing manual and automated office systems; duties may include supervision of employees performing routine tasks appropriate to each Assignment Level. All personnel perform related work.

Under supervision, with latitude for independent judgment, performs one or more of the following:

Examples Of Typical Tasks

• Supervises personnel performing data processing functions in the areas of data entry, data control/coding, production control.
• Under the direction of the unit head, assists in supervising personnel performing responsible clerical and related activities by processing, recording, financial counseling, checking, and maintaining records, furnishing information, and preparing reports.

Minimum Qualifications

• A high school diploma or its educational equivalent; and
• Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Department Preferences

• Preferred Certified Application Counselor (CAC)
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
• EPIC
• Cisco Finesse
• Connection to Wi-Fi
• Registration, billing and collections, financial counseling, and/or customer service