Clerical Assistant - Programs

State of Indiana; Westville (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards

Health Savings Account

Employer match

Pension plans

Paid leave

Holidays

Education reimbursement

Life insurance

Employee assistance

Public Service Loan Forgiveness (PSLF)

Free Parking

LinkedIn Learning

Job summary

The State of Indiana, including the Westville Correctional Facility, is seeking a Clerical Assistant in Programs. This role supports daily office operations, greets visitors, handles calls, processes mail, and maintains files, with an emphasis on accurate, timely task completion.

A High School Diploma or HSE is required; a degree is not needed. Benefits include a comprehensive package and the chance to contribute to public service and rehabilitation efforts across Indiana.

Qualifications

• Requires strong general office skills and ability to manage multiple tasks.
• Proven written and verbal communication abilities.
• Comfort with handling sensitive information and documents.

Responsibilities

• Supports daily operations of the organization by performing general office tasks.
• Greets visitors and directs them as needed.
• Answers phones, takes messages, and routes calls.
• Opens, sorts, and routes mail; prepares outgoing mail.
• Operates office machines and computer systems.
• Maintains and organizes office files.
• Delivers messages and runs errands.
• Maintains inventory and distributes supplies.
• Completes supervisor-assigned tasks promptly.

Skills

General office functions

Written communication

Verbal communication

Organizational skills

Attention to detail

Independent work

Customer service

Education

High School Diploma or HSE

Tools

Microsoft Office Suite

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About Westville Correctional Facility:

Westville Correctional Facility is a multi‑level security facility located in Westville, Indiana, with a capacity of more than 3,400 incarcerated adult males. Originally built as a state hospital, the campus was converted to a correctional facility in 1979. The institution offers numerous programs focused on education, re‑entry, and community service. Partnerships include Gold Standard Truss, which operates a truss manufacturing site on facility grounds, and the Moreau College Initiative through the University of Notre Dame and Holy Cross College. Incarcerated individuals can develop valuable vocational and academic skills. Staff maintain an environment that promotes safety, structure, and rehabilitation.

As a Clerical Assistant in Programs, y ou will complete standard assignments with clear expected results. Routine work is checked upon completion for technical soundness, and the supervisor checks any deviation from the norm before action is taken. This individual will be expected to partner with agency personnel and related stakeholders working towards completion of assigned functions. Exceptional customer service is provided to agency partners and/or the general public.

The salary for this position traditionally starts at $27,638.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Supports the daily operations of an organization by performing general office tasks
• Greets visitors and directs them to the appropriate person according to their needs.
• Answers telephones and gives information to callers, take messages, or transfers calls to appropriate individuals.
• Opens, sorts, and routes incoming mail and correspondence, and prepares outgoing mail.
• Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Accurately maintains and organizes office files.
• Delivers messages and run errands.
• Maintains inventory, orders, and distributes supplies.
• Completes tasks or projects assigned by supervisor in a timely manner.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge of general office functions and clerical procedures.
• Basic computer skills.
• Effective written and verbal communication skills.
• Organizational skills with the ability to prioritize tasks effectively.
• Attention to detail and proofreading skills.
• Ability to use Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
• Ability to work independently.
• Ability to provide effective and professional customer service to internal and external parties.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .