Clerical Assistant 3

Commonwealth-of-Pennsylvania; Middletown Township (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Commonwealth of Pennsylvania’s Pennsylvania State Lottery, Retailer Services Division, seeks a Clerical Assistant 3 to support customer service and clerical work that keeps the Lottery moving forward. You will speak with retailers, enter claim information, and help resolve ticket questions with care and accuracy.

In this role you will assist callers, process ticket information, review claims and licensing documents, and support licensing tasks and mail management.

Qualifications

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• One year of moderately complex clerical experience
• An equivalent combination of experience and training
• You must be able to perform essential job functions.
• Call center experience preferred
• Customer service experience preferred

Responsibilities

• Respond to calls and emails to provide information and resolve Lottery related issues
• Review, adjust, and track scratch off ticket packs using the GMS system
• Investigate ticket delivery problems and determine next steps for retailers
• Enter, review, and correct claim information in the back-office systems
• Scan documents, prepare correspondence, and gather missing licensing details
• Open, sort, and file mail and correspondence for retailer records

Skills

Call center experience

Customer service experience

Job description

The Clerical Assistant 3 position with the Pennsylvania State Lottery, Retailer Services Division is a great opportunity to play an important role in supporting customer service and clerical work that keeps the Lottery moving forward. You will be speaking with retailers, entering claim information, and helping resolve ticket questions with care and accuracy. This position gives you a chance to further your skills while contributing to a mission that serves communities statewide. If you are looking for engaging work where every day brings something new, this position offers a meaningful path.

This role supports retailer services by assisting callers, processing ticket information, and reviewing claims and licensing documents. As a Clerical Assistant 3, you will perform the following duties:

• Customer Assistance:Respond to calls and emails to provide information and resolve Lottery related issues
• Ticket Processing:Review, adjust, and track scratch off ticket packs using the GMS system
• Issue Resolution:Investigate ticket delivery problems and determine next steps for retailers
• Claims Handling:Enter, review, and correct claim information in the back-office systems
• Licensing Support:Scan documents, prepare correspondence, and gather missing licensing details
• Mail Management:Open, sort, and file mail and correspondence for retailer records

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements

• You must be able to perform essential job functions.

Preferred Qualifications (not required)

• Call center experience
• Customer service experience

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.