Clerical Assistant 2 - Luzerne County Assistance Office (Bilingual)

Commonwealth Of Pennsylvania; Wilkes-Barre (Luzerne County); On-site; USD 37,000 - 54,000; Full time

Job summary

The Commonwealth of Pennsylvania invites applications for a Clerical Assistant 2 at the Luzerne County Assistance Office in Wilkes-Barre. This Civil Service position supports Income Maintenance programs with data entry, processing of applications, and reception duties to keep essential services running smoothly.

The role may offer part-time telework options; typical schedule is 37.5 hours per week, with salary from $36,831 to $54,162 annually. Residency within Luzerne County is preferred.

Qualifications

• Minimum six months as Clerical Assistant 1 (Commonwealth job title or equivalent), or
• High school diploma, or
• An equivalent combination of experience and training.

Responsibilities

• Data Entry: Enter information into designated systems and verify that transactions are correct and compliant.
• Application Processing: Handle various application tasks including import, clearance, registration, and distribution.
• Inquiry Work: Review documents and complete transactions while ensuring accuracy and meeting deadlines.
• Telephone Support: Receive calls, relay messages, provide coverage, and contact individuals when directed.
• Reception Duties: Greet visitors, manage schedules, provide information, and direct individuals appropriately.
• Mail and Records: Sort, scan, process, and distribute mail and materials in line with policies and procedures.

Skills

Spanish proficiency

Education

High school diploma

Six months Clerical Assistant 1 experience

Job description

Salary

$36,831.00 - $54,162.00 Annually

Location

Luzerne County, PA

Job Type

Civil Service Seasonal Full-Time

Job Number

CSSC-2026-58575-00102

Department

Department of Human Services

Division

HS Luzerne CAO Hdq

Opening Date

09/16/2026

Closing Date

9/30/2026 11:59 PM Eastern

Job Code

00102

Position Number

00064881

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

00210400

Bureau / Division

Office of Income Maintenance/Luzerne County Assistance Office

Worksite Address

205 S. Washington Street

City

Wilkes-Barre, Pennsylvania

Zip Code

Wilkes-Barre

Contact Name

Sharon Rodriguez

Contact Email

[e-mail]

THE POSITION

The Clerical Assistant 2 position with the Pennsylvania Department of Human Services offers a chance to support families and individuals in Luzerne County. This role allows you to be part of a team that keeps essential services running smoothly. You will help maintain accurate records and ensure the office operates efficiently. Join an organization that values your dedication and attention to detail.

DESCRIPTION OF WORK

This role provides essential clerical support that helps ensure the accurate and timely processing of information for Income Maintenance Programs.

As a Clerical Assistant 2, you will perform the following duties:

• Data Entry: Enter information into designated systems and verify that all transactions are correct and compliant
• Application Processing: Handle various application tasks including import, clearance, registration, and distribution
• Inquiry Work: Review documents and complete transactions while ensuring accuracy and meeting deadlines
• Telephone Support: Receive calls, relay messages, provide coverage, and contact individuals when directed
• Reception Duties: Greet visitors, manage schedules, provide information, and direct individuals appropriately
• Mail and Records: Sort, scan, process, and distribute mail and materials in line with policies and procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Wilkes-Barre, PA. The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals)

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

Equal Employment Opportunity Statement

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting.
• Your results will be provided via email.