Clerical Assistant 2 Montour County Assistance Office

Commonwealth-of-Pennsylvania; Danville (PA); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Commonwealth of Pennsylvania’s Department of Human Services seeks a Clerical Assistant 2 to support the Montour County Assistance Office with detailed administrative work. You will help staff and clients by managing information, completing key clerical tasks, and maintaining organized records in a professional, public-service oriented environment.

The role supports Income Maintenance Programs, ensuring timely eligibility processing and clear internal communications.

Qualifications

• Six months of clerical experience or equivalent background.
• Ability to input and verify data in automated systems.
• Strong organizational and communication skills.

Responsibilities

• Input information into automated systems and verify accuracy.
• Process applications and import COMPASS submissions.
• Review documents and communicate results to meet deadlines.
• Answer and relay phone messages and provide coverage as needed.
• Greet visitors and manage appointment schedules.
• Sort and distribute mail and faxes.

Skills

Data entry

Clerical tasks

Phone support

Education

High school diploma

Job description

As a Clerical Assistant 2 with the Department of Human Services, you will support the Montour County Assistance Office through detailed administrative work. This position gives you the opportunity to contribute to accurate eligibility processing and smooth office operations. You will help staff and clients by managing information, completing key clerical tasks, and maintaining organized records. Become part of a supportive team that values professionalism and public service.

This position supports the Income Maintenance Programs by completing clerical tasks that keep records accurate and office operations efficient. The work helps ensure timely eligibility processing and clear communication within the Montour County Assistance Office. As a Clerical Assistant 2, you will perform the following duties:

• Data Entry:Input information into automated systems and verify that transactions are correct and accepted
• Application Handling:Receive applications, import COMPASS submissions, complete file clearances and register applications
• Inquiry Processing:Review documents, complete transactions and communicate results to meet established deadlines
• Phone Support:Receive calls, relay messages, provide phone coverage and make calls as directed
• Reception Duties:Greet visitors, maintain appointment schedules and provide non technical information as needed
• Mail Distribution:Process, scan and distribute incoming and outgoing mail, faxes and printouts

Work Schedule and Additional Information:

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Danville, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Montour County. If no eligible candidates who live within Montour County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.