Clerical Assistant 2 - Luzerne County Assistance Office Hazleton

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 33,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania, Department of Human Services, seeks a Clerical Assistant 2 in Luzerne County to support Income Maintenance programs. You will maintain records, process information, and help ensure timely, accurate service delivery.

This role offers full-time hours (37.5/wk) with potential for telework; duties include data entry, application processing, reception, and mail management, contributing to efficient office operations.

Qualifications

• Ability to enter data accurately into designated systems.
• Attention to detail to verify transactions and records.
• Strong communication skills for internal and external contacts.
• Experience with filing, scanning, and record keeping.
• Familiarity with general office procedures and policy compliance.

Responsibilities

• Data entry into systems and verification of transactions.
• Process applications including import, clearance, registration and distribution.
• Review documents and complete transactions with accuracy and deadlines.
• Receive calls, relay messages, provide coverage and assist inquiries.
• Greet visitors, manage schedules, provide information and directions.
• Sort, scan, process, and distribute mail and materials per policy.

Skills

Data entry

Attention to detail

Communication

Record keeping

Education

High school diploma

Six months Clerical Assistant 1 experience

Job description

The Clerical Assistant 2 position with the Pennsylvania Department of Human Services offers a chance to support families and individuals in Luzerne County. This role allows you to be part of a team that keeps essential services running smoothly. You will help maintain accurate records and ensure the office operates efficiently. Join an organization that values your dedication and attention to detail.

This role provides essential clerical support that helps ensure the accurate and timely processing of information for Income Maintenance Programs. As a Clerical Assistant 2, you will perform the following duties:

• Data Entry: Enter information into designated systems and verify that all transactions are correct and compliant.
• Application Processing: Handle various application tasks including import, clearance, registration, and distribution.
• Inquiry Work: Review documents and complete transactions while ensuring accuracy and meeting deadlines.
• Telephone Support: Receive calls, relay messages, provide coverage, and contact individuals when directed.
• Reception Duties: Greet visitors, manage schedules, provide information, and direct individuals appropriately.
• Mail and Records: Sort, scan, process, and distribute mail and materials in line with policies and procedures.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Travel and overtime as needed.
• DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Hazleton, PA. The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation.
• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Veterans

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Application Test

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• Your score may be lower than deserved.

• You may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.