Clerical Assistant 2

PennWest; Washington (Washington County); On-site; USD 32,000 - 46,000; Full time

Job summary

PennWest University seeks an Admissions Support Specialist to assist the Admissions Marketing/Recruitment team. You will handle inquiries via email and phone, guide prospects through the admissions funnel using Slate and Banner, and support Welcome Center operations.

Ideal candidates have strong MS Office skills, excellent communication, and detail-oriented document processing. This full-time role requires Monday–Friday, 8 am–4 pm, with opportunities to collaborate across campuses.

Qualifications

• Proficiency with Microsoft Office Suite.
• Strong spelling, grammar, and punctuation.
• Excellent written and verbal communication skills.
• Ability to perform data entry and basic math.
• Ability to proofread and follow prescribed standards.

Responsibilities

• Monitor admissions email account and forward emails to the appropriate parties.
• Assist prospective students and applicants through admissions funnel using Slate and Banner.
• Provide customer service to callers, greet walk-ins, and support Welcome Center operations.
• Prepare, organize and submit application documents for processing; manage correspondence and mail flow.

Skills

MS Office

Spelling & grammar

Typing / alphanumeric

Proofreading

Data entry

Math calculations

Oral instructions

Reading comprehension

Written communication

Relationship-building

Education

High school diploma

Six months Clerical Assistant 1

Job description

This position supports the Admissions Marketing/Recruitment area of Enrollment Management and reports to the Director of Admissions Operations. Essential Duties include but not limited to:
60% Admissions Customer Relations/Service

• Monitor the Pennsylvania Western admissions email account -
• Reply to and/or forward emails within the [e-mail] account.
• Help callers with their questions and/or forward calls to the appropriate person/department through warm transfers
• Provide assistance to prospective students and applicants throughout the admissions funnel utilizing Slate and Banner.
• Return voice messages and assist callers for all campuses.
• SMS (text messages) – Respond to outreach student replies, assign unassigned messages to the appropriate counselor.
• Greet and provide customer service to walk-in guests.
• Assist in the Welcome Center and event coverage when needed (checking in students and registering using Slate).

40% Operational

• Prepare, organize and submit all application documents (electronic and/or hard copy) for processing.
• Submit any application changes to processing.
• Assist with the creation of admissions mailings, i.e. honors, scholarships, and acceptance packets.
• Attach decision letters and scholarship letters to the students’ records in Slate.
• Defer Deposits upon Approvals.
• Returned Mail flow Mail, Acceptance Packets, and Scholarship Letters. (Inactivate addresses/reach via text/email for updated mailing addresses. Resend packets and letters. Note Slate Records.
• Input Inquiry Cards (RFI’s) from Open Houses, College Fairs, Sports Recruits, emails, etc.
• Provide support and guidance to student workers.
• Monitor admissions recruitment print materials, products, and promotional items/update spreadsheet and reorder as needed.

Other duties as assigned.

Required Skills, Knowledge & Abilities

• Knowledge of the use and functionality of Microsoft Office Suite software.
• Knowledge of standard vocabulary and usage, spelling, grammar, and punctuation.
• Ability to use an alphanumeric keyboard.
• Ability to proofread information for conformance with prescribed standards.
• Ability to sort and file information.
• Ability to perform mathematical calculations.
• Ability to follow oral instructions.
• Ability to read and understand written materials.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to establish and maintain effective working relationships.

Minimum of Education / TrainingRequired Education Summary

• Six months as a Clerical Assistant 1 (Commonwealth title); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Preferred Qualifications

Physical Demands

Work Location

Is travel to other PennWest campuses required for this position? If so, how often?

Work Hours

Monday - Friday 8 am to 4 pm

Posting Date

08/28/2026

Closing Date

09/12/2026

Open Until Filled No

Diversity Statement

PennWest University’s Office of Community, Opportunity, Responsibility, and Engagement ( CORE ) provides strategic leadership in fostering a campus environment grounded in dignity, belonging, and opportunity for all students, faculty, and staff. Through comprehensive programs and collaborative partnerships, CORE advances student success, cultivates academic and leadership development, and strengthens community engagement in alignment with the university’s mission.

ADA Statement

To request reasonable accommodation to participate in the job application or interview process, contact Amy Salsgiver, ADA Coordinator, [e-mail] ; 814-393-2109. Pennsylvania Western University complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

EEO Statement

Pennsylvania Western University of Pennsylvania is committed to providing equal access to all individuals and prohibiting any form of discrimination and harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, gender identity and expression, pregnancy, genetic information, disability, status as a veteran, or any other characteristic prohibited under Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and other pertinent state and federal laws and regulations. Direct inquiries to the Title IX Coordinator, 423 Becht Hall Clarion Campus 16214-1232; email [e-mail] or phone [phone]. Inquiries may also be directed to the Director of the Office for Civil Rights, Department of Education, 330 Independence Avenue, SW, Washington, DC 20201.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • Other
• * What is the highest level of education attained?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

• Transcripts
• DD214

PennWest California, 250 University Avenue, California, PA 15419