Clerical and Front Desk Supervisor

Comprehend Inc.; Maysville (KY); On-site; USD 40,000 - 56,000; Full time

Job summary

Comprehend Inc. seeks a CCBHC Clerical / Front Desk Supervisor to lead front desk and clerical operations across CCBHC and non-CCBHC services, ensuring compliant client access, registration, scheduling, documentation, and billing support.

You will supervise staff, manage daily workloads, monitor access metrics, support EHR workflows, and collaborate with Billing, IT, and leadership to resolve front-end issues, while maintaining HIPAA confidentiality.

Qualifications

• High school diploma or GED required.
• 2–3 years healthcare clerical or front desk experience.
• Supervisory or lead experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to maintain confidentiality and comply with HIPAA.
• Ability to pass background checks and drug screening.

Responsibilities

• Supervise, train, onboard, and support clerical and front desk staff.
• Assign and monitor daily work to ensure adequate coverage and service quality.
• Provide performance feedback and corrective action as needed.
• Serve as first point of escalation for front desk, registration, or access issues.
• Ensure professional, welcoming, and consistent front desk operations.
• Oversee client check-in/check-out and scheduling workflows.
• Coordinate scheduling across providers, programs, and locations.
• Support timely access to services, including urgent or same-day needs.
• Monitor no-shows, cancellations, and access trends and support improvement efforts.
• Ensure accurate entry and maintenance of client demographics, insurance, and required forms.
• EHR, Billing & Compliance: Ensure accurate and timely use of the EHR, correct placement of clients in CCBHC vs. non-CCBHC programs, monitor front-end queues to prevent delays.
• Collaborate with Billing, Finance, IT, and leadership to resolve front-end issues.
• Have an understanding of health insurance plans and MCOs.
• Support audits, monitoring, and compliance with payer, Medicaid, and CCBHC requirements.
• Administrative & Leadership: Maintain clerical procedures and desk guides, assist with reporting, participate in meetings and process improvements.
• Perform other duties as assigned.

Skills

Supervisory experience

Front desk operations

Healthcare clerical

HIPAA confidentiality

Problem-solving

Communication

Education

High school diploma or GED

Tools

CareLogic or similar EHR

Job description

Job DescriptionThe CCBHC Clerical / Front Desk Supervisor provides day-to-day leadership and oversight of front desk and clerical operations supporting both CCBHC and non-CCBHC services. This role ensures consistent, accurate, and compliant front-end processes related to client access, registration, scheduling, documentation, and billing support. The Supervisor serves as a key liaison between clerical staff, clinical teams, billing, and leadership to ensure smooth clinic operations and timely access to care.Supervision & OperationsSupervise, train, onboard, and support clerical and front desk staffAssign and monitor daily work to ensure adequate coverage and service qualityProvide performance feedback and support corrective action as neededServe as first point of escalation for front desk, registration, or access issuesEnsure professional, welcoming, and consistent front desk operationsClient Access, Scheduling & RegistrationOversee client check-in/check-out and scheduling workflowsCoordinate scheduling across providers, programs, and locationsSupport timely access to services, including urgent or same-day needsMonitor no-shows, cancellations, and access trends and support improvement effortsEnsure accurate entry and maintenance of client demographics, insurance, and required formsEHR, Billing & Compliance SupportEnsure accurate and timely use of the electronic health records systemSupport correct placement of clients in CCBHC vs. non-CCBHC programsMonitor front-end EHR queues and workflows to prevent billing or service delaysCollaborate with Billing, Finance, IT, and leadership to resolve front-end issuesHas an understanding of health insurance plans and MCO'sSupport audits, monitoring, and compliance with payer, Medicaid, and CCBHC requirementsAdministrative & Leadership DutiesMaintain clerical procedures and desk guidesAssist with reporting, operational metrics, and quality improvement initiativesParticipate in meetings, training, and process improvement activitiesPerform other duties as assignedRequired QualificationsHigh school diploma or GED2–3 years of healthcare clerical or front desk experienceSupervisory or lead experience preferredStrong organizational, communication, and problem-solving skillsAbility to maintain confidentiality and comply with HIPAAAbility to pass background checks and drug screeningPreferred QualificationsBehavioral health or community mental health experienceExperience with CareLogic or similar EHRKnowledge of scheduling, insurance verification, or front-end billingFamiliarity with Medicaid or CCBHC programsWork Environment & ExpectationsClinic-based with regular interaction with staff and clientsSchedule flexibility as needed to support operationsExpected to model professionalism, accountability, and teamwork