Clerical and Front Desk Supervisor

Comprehend; Maysville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Comprehend in Maysville, KY seeks an organized admin professional to supervise clerical and front desk staff, oversee client check-in/check-out, and support scheduling across providers.

You will work with Billing, IT, and leadership to ensure accurate EHR use, insurance data, and timely access to services, while maintaining HIPAA compliance and confidentiality. The role requires a high school diploma and 2–3 years healthcare clerical experience, with supervisory background preferred.

Qualifications

• High school diploma or GED.
• 2–3 years of healthcare clerical or front desk experience.
• Supervisory or lead experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to maintain confidentiality and comply with HIPAA.
• Ability to pass background checks and drug screening.

Responsibilities

• Supervise, train, onboard, and support clerical and front desk staff.
• Assign and monitor daily work to ensure coverage and service quality.
• Provide performance feedback and support corrective action as needed.
• Serve as first point of escalation for front desk, registration, or access issues.
• Oversee client check-in/check-out and scheduling workflows.
• Coordinate scheduling across providers, programs, and locations.
• Support timely access to services, including urgent or same-day needs.
• Monitor no-shows, cancellations, and access trends and support improvement efforts.
• Ensure accurate entry and maintenance of client demographics, insurance, and required forms.
• Ensure accurate and timely use of the electronic health records system.
• Support correct placement of clients in CCBHC vs. non-CCBHC programs.
• Monitor front-end EHR queues and workflows to prevent billing or service delays.
• Collaborate with Billing, Finance, IT, and leadership to resolve front-end issues.
• Has an understanding of health insurance plans and MCO's.
• Support audits, monitoring, and compliance with payer, Medicaid, and CCBHC requirements.

Skills

Healthcare clerical

Supervisory experience

Organizational skills

Communication skills

HIPAA compliance

Background checks

Drug screening

Education

High school diploma or GED

Tools

CareLogic

Job description

Job DetailsJob Location: Maysville, KY 41056Position Type: Full TimeEducation Level: High SchoolJob Shift: DayJob Category: Admin - ClericalJob Description

Supervision & Operations

• Supervise, train, onboard, and support clerical and front desk staff
• Assign and monitor daily work to ensure adequate coverage and service quality
• Provide performance feedback and support corrective action as needed
• Serve as first point of escalation for front desk, registration, or access issues
• Ensure professional, welcoming, and consistent front desk operations

Client Access, Scheduling & Registration

• Oversee client check-in/check-out and scheduling workflows
• Coordinate scheduling across providers, programs, and locations
• Support timely access to services, including urgent or same-day needs
• Monitor no-shows, cancellations, and access trends and support improvement efforts
• Ensure accurate entry and maintenance of client demographics, insurance, and required forms

EHR, Billing & Compliance Support

• Ensure accurate and timely use of the electronic health records system
• Support correct placement of clients in CCBHC vs. non-CCBHC programs
• Monitor front-end EHR queues and workflows to prevent billing or service delays
• Collaborate with Billing, Finance, IT, and leadership to resolve front-end issues
• Has an understanding of health insurance plans and MCO's
• Support audits, monitoring, and compliance with payer, Medicaid, and CCBHC requirements

Administrative & Leadership Duties

• Maintain clerical procedures and desk guides
• Assist with reporting, operational metrics, and quality improvement initiatives
• Participate in meetings, training, and process improvement activities
• Perform other duties as assigned

Required Qualifications

• High school diploma or GED
• 2–3 years of healthcare clerical or front desk experience
• Supervisory or lead experience preferred
• Strong organizational, communication, and problem-solving skills
• Ability to maintain confidentiality and comply with HIPAA
• Ability to pass background checks and drug screening

Preferred Qualifications

• Behavioral health or community mental health experience
• Experience with CareLogic or similar EHR
• Knowledge of scheduling, insurance verification, or front-end billing
• Familiarity with Medicaid or CCBHC programs

Work Environment & Expectations

• Clinic-based with regular interaction with staff and clients
• Schedule flexibility as needed to support operations
• Expected to model professionalism, accountability, and teamwork