Health Center Supervisor

BEHAVIORAL HEALTH SERVICES INC; Carson (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

BEHAVIORAL HEALTH SERVICES INC. is seeking a Clinic Supervisor to coordinate day-to-day clinic activities, oversee front and back office staff, and ensure efficient patient flow in a Federally Qualified Health Center environment.

The role requires leadership, strong knowledge of clinic operations, and adherence to HIPAA and safety standards. You will work with providers to maintain schedules, support care coordination, and drive performance improvements.

Qualifications

• High school diploma or equivalent required.
• Associate degree or relevant certification preferred.
• Experience in healthcare clinic operations preferred.
• Experience leading a team and coordinating staff.
• Familiarity with EHR systems and reporting tools.

Responsibilities

• Coordinate day-to-day clinic activities, patient flow, staffing, and scheduling coverage.
• Provide supervision and direction to front and back office staff.
• Support onboarding, training, and coaching for staff; escalate employee relations as needed.
• Monitor timekeeping, attendance, and leave information; route discrepancies to management.
• Ensure compliance with HIPAA, OSHA, and licensing requirements.
• Support integrated care workflows across medical and behavioral health teams.
• Maintain schedules, patient access, and customer service standards.
• Assist with quality improvement activities (HEDIS, UDS, population health).
• Participate in safety programs and staff development initiatives.
• Promote confidentiality and professionalism in handling information.

Skills

Staff supervision

Clinic operations

Leadership

HIPAA compliance

EHR systems

Timekeeping

Communication

Problem-solving

Education

High school diploma or equivalent

Associate degree or relevant certification

Tools

Microsoft Office

EHR software

Job description

Statement of PurposeUnder the direct supervision of the Clinic Manager or Clinic Director, the Health Center Clinic Supervisor is responsible for coordinating day-to-day clinic activities and providing supervision and guidance to assigned staff within a Federally Qualified Health Center (FQHC) environment. The position supports efficient patient flow, service quality, staff readiness, and consistent use of established workflows. The Clinic Supervisor works within established policies and procedures and escalates staffing, employee relations, compliance, and operational matters requiring higher-level management review or approval.Major Tasks, Duties and ResponsibilitiesCoordinate day-to-day clinic activities, including patient flow, staffing and scheduling coverage, work assignments, and communication of operational priorities.Provide supervision and work direction to assigned front office, back office, referral, outreach, enrollment, and support staff in accordance with established policies and procedures.Support onboarding, orientation, training, competency development, and ongoing coaching for assigned staff; escalate employee relations matters requiring higher-level management review or approval.Observe staff performance, provide timely feedback, document concerns and accomplishments, and contribute factual input to performance reviews completed by management.Review timekeeping, attendance, coverage, and leave information for completeness and promptly route discrepancies or approval needs to the Clinic Manager.Track required trainings, competencies, certifications, licensures, health clearances, and related deadlines, and report missing or expired items to management.Support integrated care workflows involving medical, behavioral health, care coordination, chronic care management, and population health services.Work with providers and clinic staff to maintain schedules, patient access, customer service standards, and efficient daily workflows.Implement and reinforce established clinic policies, procedures, workflows, and operational protocols; suggest improvements to management.Monitor routine clinic activity, patient flow, service concerns, and workflow barriers, and provide status updates or recommendations to the Clinic Manager or Director.Assist with quality improvement activities related to HEDIS, UDS, preventive care, patient safety, care gap closure, and population health outcomes.Promote staff adherence to HRSA, Medi-Cal, OSHA, HIPAA, infection prevention, licensing, accreditation, and organizational requirements, and escalate identified concerns.Use Electronic Health Record systems and established reports to support workflow coordination, follow-up, and accurate operational information.Help coordinate referrals, specialty services, outreach activities, community resources, and patient navigation efforts.Monitor clinic supplies, equipment, laboratory support needs, and biohazard disposal processes, and submit requests or concerns to management.Assist with approved cash-handling, reconciliation, and administrative reporting procedures under management oversight.Maintain confidentiality and professionalism when handling patient, staff, and organizational information.Address routine patient concerns and service issues, support appropriate service recovery, and escalate complaints, grievances, or other concerns requiring higher-level management review.Support ongoing clinic readiness for regulatory reviews, audits, licensing inspections, accreditation surveys, HRSA Operational Site Visits (OSVs), emergency preparedness activities, and other organizational reviews.Promote staff development, teamwork, accountability, professionalism, respectful communication and a positive workplace culture.Participate in safety programs to promote patient and staff safety.Maintain professional boundaries and standards of conduct.Treat patients with respect, care, and concern at all times.Maintain health and safety standards within the facility.Recognize personal biases and demonstrate cultural sensitivity when working with diverse populations.Attend meetings, trainings, and participate in committees as assigned.Perform other duties as assigned.Health Center Clinic Supervisor Competencies and Performance ExpectationsAbility to complete the above major tasks, duties and responsibilitiesAbility to demonstrate professional judgment and decision-makingAbility to adhere to professional standardsDemonstrates knowledge of healthcare operations, clinic workflows, and regulatory compliance.Demonstrates effective leadership, staff development, coaching, and staff supervision skills.Demonstrates knowledge of staff coordination, scheduling, compliance monitoring, and day-to-day clinic operations.Demonstrates effective verbal, written, interpersonal, and customer service communication skills.Demonstrates the ability to support culturally responsive, trauma-informed, and patient-centered care and service delivery.Demonstrates strong organizational, analytical, problem-solving, and workflow improvement skills.Demonstrates proficiency in Electronic Health Records (EHR), payroll/timekeeping systems, Microsoft Office applications, and healthcare technology platforms.Demonstrates the ability to collaborate effectively with multidisciplinary teams while maintaining professionalism, confidentiality, and accountability.Prerequisite QualificationsFollowing are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.High school diploma or equivalent required; associate degree or relevant certification in healthcare administration, business administration, public health, nursing, behavioral health, or a related field preferred.Minimum of two (2) years of healthcare or clinic operations experience preferred.Minimum of one (1) year of lead, team coordination, or supervisory experience preferred.Experience in a Federally Qualified Health Center, integrated healthcare setting, or community health environment preferred.Knowledge of clinic operations, scheduling, referrals, integrated care workflows, and patient service standards preferred.Experience using Electronic Health Records, electronic timekeeping systems, and operational reporting tools preferred.Strong computer skills, including proficiency in Microsoft Office applications and healthcare technology systems.Valid California driver’s license, reliable transportation, and automobile liability insurance may be required for assigned travel.Ability to maintain confidentiality and comply with HIPAA regulations.Current Basic Life Support (BLS) certification preferred; required within 30 days of employment if applicable to assignment.Vision, hearing, manual dexterity and eye-hand coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, write and physically perform