Clearing Member Services Associate — Hybrid Role

The Options Clearing Corporation; Chicago (IL); Hybrid; USD 55,000 - 69,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

Student loan repayment assistance

Tech stipend

PTO and parental leave

401k match

Health benefits

Job summary

The Options Clearing Corporation is seeking a detail-oriented Operations Associate to support Clearing Members with high-quality service and answer inquiries about OCC products and systems.

You’ll work with CRM data, analyze trade and position information, and assist with documentation and new product readiness. A Bachelor’s in Business and strong MS Office skills are required, with the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor’s Degree in Business required.
• 0+ years of experience.
• Strong oral and written communication, customer service, and problem solving.

Responsibilities

• Respond to day-to-day Clearing Member inquiries via phone or email.
• Communicate with external market participants to support production.
• Complete daily tasks that support production.
• Maintain Clearing Member information in CRM and databases.
• Analyze firm data to identify trends.
• Assist with writing procedures and job aids.

Skills

Communication

Customer service

Problem solving

Multitasking

Professionalism

Education

Bachelor's Degree in Business

Tools

Microsoft Office

Job description

The Options Clearing Corporation is seeking a detail-oriented Operations Associate to support Clearing Members with high-quality service and answer inquiries about OCC products and systems.

You’ll work with CRM data, analyze trade and position information, and assist with documentation and new product readiness. A Bachelor’s in Business and strong MS Office skills are required, with the ability to multitask in a fast-paced environment.