Associate, Member Services

The Options Clearing Corporation; Town of Texas (WI); Hybrid; USD 55,000 - 69,000; Full time

Benefits offered by this job

Hybrid work environment

Tuition reimbursement

Student loan repayment assistance

Technology stipend

Generous PTO and parental leave

401k employer match

Health benefits

Job summary

The Options Clearing Corporation (OCC) is seeking a member support-focused professional in Wisconsin who can provide high levels of service for clearing existing and new products. You will research and analyze trade and position data, collaborate with internal and external stakeholders, and contribute to documentation while ensuring policy compliance.

This position requires solid communication, customer service, and problem-solving abilities, plus the flexibility to work various shifts and

Qualifications

• The role requires strong oral and written communication skills.
• Customer service experience is essential.
• Problem solving abilities are required to handle inquiries.
• Ability to multitask in a dynamic environment.
• Professional interaction with internal and external participants is expected.
• Ability to cover various shifts and OT if needed.

Responsibilities

• Responds to day-to-day Clearing Member inquiries via phone or email.
• Communicates with external market participants to support production activities.
• Completes daily tasks that support production.
• Assists team members with investigating issues and resolving problems.
• Applies knowledge of OCC products and systems to standard situations.
• Maintains Clearing Member information in CRM and other databases.
• Analyzes firm data and identifies trends.
• Performs Masterfile account updates and verification for members.
• Assists with self-testing and writing procedures and job aids.
• Other duties as assigned.

Skills

Oral and written communication

Customer service

Problem solving

Multitasking

Professional interaction

Overtime flexibility

Education

Bachelor's Degree in Business

0+ years of experience

Tools

Microsoft Office

Job description

*****THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****

To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.

What You'll Do:

This role's primary responsibility is to support Clearing Members by providing exceptionally high levels of service to our clients with clearing their existing and new products. The role must possess a basic understanding of OCC's products, systems, and processes in order to support clearing members with questions related to operational processing or issues which includes research and analysis of trade and position data. The role is expected to work under guidance with initiatives and define, quantify and analyze relationships to ensure each firm's operational requirements are met as they relate to their membership at OCC. This role is responsible for contributing to the writing of documentation. The role assists the team as they interface with the Clearing Members and all internal parties in preparation for new functionality and new products introduced into production. This role is responsible for ensuring compliance with all policies and procedures.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Responds frequently to day-to-day, routine Clearing Member inquiries received via phone or email and works on resolution with the department
• Effectively communicates with external market participants to support and troubleshoot production activities
• Completes daily tasks that support production
• Assists team members with investigating issues and resolving problems
• Has demonstrated basic understanding and skills in OCC cleared products and systems with the ability to apply that knowledge and skills to a range of standard situations|
• Maintains and updates Clearing Member information in CRM system and other databases
• Analyzes firm data and identifies trends.
• Performs Masterfile account updates and verification of changes for members
• Assists with departmental self- testing and writing of procedures and job aids.
• Other duties as assigned

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• Required] Strong oral and written communication skills
• [Required] Strong customer service skills
• [Required] Ability to solve problems
• [Required] Ability to multitask in a dynamic environment
• [Required] Ability to interact in a professional manner with internal and external participants (including but not limited to co-workers, management, clearing members and exchanges)
• [Required] Ability to cover various shifts and work overtime, if conditions warrant

Technical Skills:

• [Required] Microsoft Office proficiency especially proficient in PowerPoint, Excel, and Word

Education and/or Experience:

• [Required] Bachelor's Degree in Business
• [Required] 0+ years of experience

Certificates and Licenses

• None

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

$55,000.00 - $68,800.00

Incentive Range

6% to 10%

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

OCC is an Equal Opportunity Employer