Cleaning Field Operations Leader

Quality Staffing Services; Stevensville (MD); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

401k +4% match

Medical benefits

Job summary

Quality Staffing Services is seeking a motivated Cleaning Area Manager to oversee 6–10 cleaning teams across Kent, Queen Anne’s, and Annapolis. Based in Stevensville, this role reports to the Night Operations Manager and focuses on supporting staff, ensuring customer satisfaction, and driving service quality.

The ideal candidate is a proactive leader who thrives in a fast-paced environment, bilingual in English and Spanish, with prior supervisory or service-industry experience.

Qualifications

• Bilingual in English and Spanish required.
• Prior supervisory, team leadership, or service-industry experience preferred, including janitorial services, facilities management, hospitality, construction, landscaping, or related fields.
• Strong leadership, communication, and customer service skills.
• Demonstrated ability to train, coach, and develop employees.
• Excellent problem-solving abilities and a self-motivated, results-oriented mindset.
• Comfortable using email, mobile applications, and basic technology tools.
• Valid driver's license with a clean driving record required.
• Ability to adapt to changing priorities and support field operations as needed.

Responsibilities

• Lead, train, and support cleaning crews
• Conduct routine quality inspections and ensure compliance with company safety standards.
• Manage recruiting, hiring, onboarding, and employee documentation.
• Address customer inquiries and concerns promptly while fostering strong client relationships.
• Identify opportunities to retain and grow customer accounts.
• Provide operational support and work alongside crews when staffing shortages or business needs arise.
• Promote a positive, productive, and accountable work environment.

Skills

Bilingual English/Spanish

Leadership

Customer service orientation

Coaching & training

Communication

Problem solving

Driver's license

Team supervision

Education

High School diploma or GED

Job description

Quality Staffing Services is seeking a motivated Cleaning Area Manager to oversee 6–10 cleaning teams across Kent, Queen Anne’s, and Annapolis. Based in Stevensville, this role reports to the Night Operations Manager and focuses on supporting staff, ensuring customer satisfaction, and driving service quality.

The ideal candidate is a proactive leader who thrives in a fast-paced environment, bilingual in English and Spanish, with prior supervisory or service-industry experience.