Clean Tech Case Manager

Goodwill-Industries; Albuquerque (NM); On-site; USD 30,000 - 34,000; Full time

Job summary

Goodwill Industries of New Mexico seeks a Clean Tech Case Manager to guide graduates of solar installation and heat pump training into careers. You will provide advocacy, coordinate services, and monitor participant progress while upholding confidentiality and program standards.

Travel may be required; bilingual abilities are a plus. The role emphasizes service coordination, budgeting, and inter-agency collaboration to help participants succeed and advance in the clean technology sector.

Qualifications

• The requirements listed below are representative of the knowledge, skills, and abilities required for the position.
• Bachelor’s Degree in social services or related field preferred; other funding sources may require different education.
• One to three years’ work experience in case management or social work is preferred.
• CCM, CRC or MSW preferred; CPR/First Aid may be required.

Responsibilities

• Provide case management services to an assigned caseload per program guidelines.
• Coordinate referrals to medical, behavioral health, and social services.
• Maintain accurate participant records and timely documentation.
• Monitor budgets, reimbursements, and program records per contract requirements.
• Travel as needed to meet participant and program needs.
• Maintain confidentiality and HIPAA compliance at all times.
• Collaborate with community agencies and service providers.

Skills

Customer service

Interpersonal skills

HIPAA knowledge

Case management

Documentation

Communication

Time management

Team collaboration

Education

Bachelor's Degree in social services

CPR/First Aid certification

CCM/CRC/MSW preferred

Job description

Description

Are you passionate about helping others succeed? Join Goodwill Industries of New Mexico as a Clean Tech Case Manager, where you'll provide guidance, advocacy, and personalized support to individuals pursuing careers in the rapidly growing clean technology industry. Working with graduates of our in-house Solar Installation and Heat Pump Installation training programs, you'll help participants overcome barriers, access resources, and successfully transition into rewarding careers. Every day offers the opportunity to make a meaningful impact through service coordination, problem-solving, career support, and empowering individuals to achieve their goals while contributing to a more sustainable future.

$23/hr, negotiable depending on experience

Essential Duties:

• Adhere to Goodwill's attendance and punctuality policies.
• Ensure HIPAA compliance and maintain confidentiality of privileged information.
• Implement CARF standards within all programs and adhere to the organization's Code of Conduct and Business Ethics Policy.
• Contact participants and provide case management services to an assigned caseload in accordance with program guidelines and scope of work.
• Travel as required to meet participant and program needs.
• Orient participants to organizational policies and procedures, including rights and responsibilities, mission, programs and services, grievance procedures, and confidentiality requirements.
• Provide case management services and coordinate referrals to appropriate support services, including medical, behavioral health, and social service resources.
• Build and maintain collaborative relationships with community agencies and service providers.
• Maintain accurate, current, and complete participant case records; document all participant contacts in a timely manner.
• Complete all required documentation, case notes, reports, and program records within established timeframes.
• Review, prepare, and submit participant budgets, reimbursements, and other program-related documentation in accordance with contract requirements.
• Complete, verify, and submit monthly billing within established deadlines.
• Monitor caseloads and close inactive cases on a monthly basis to ensure accurate program records.
• Attend staff meetings, provide updates on participants with complex needs, and receive new referrals.
• Participate in ongoing professional development through training, workshops, meetings, and review of current industry practices.
• Perform other related duties as assigned.

Requirements

• Excellent customer service and participant engagement skills.
• Strong interpersonal and relationship-building skills with participants, families, community partners, and stakeholders.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Knowledge of HIPAA requirements and ethical standards related to human services.
• Effective case management, advocacy, and resource coordination skills.
• Ability to establish rapport and work effectively with diverse populations.
• Strong organizational skills and ability to manage multiple cases and competing priorities.
• Accurate documentation, recordkeeping, and reporting abilities.
• Attention to detail with the ability to meet deadlines and maintain compliance requirements.
• Proficiency in reviewing, verifying, and processing program-related financial and billing documentation.
• Ability to work independently while collaborating effectively as part of a team.
• Strong verbal and written communication skills.
• Commitment to continuous learning, professional development, and quality improvement.
• Ability to adapt to changing program needs and requirements.

Physical Demands & Work Environment:

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs and may occasionally be exposed to outside weather conditions. Exposure to behavioral problems and other risk situations that may require crisis management and other techniques to protect self and client. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required based on caseload, scope of work.

Supervisory Responsibilities:

None

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• Bachelor’s Degree in social services or related human services field, preferred. (Other educational requirements may be required by funding source).
• One to three years’ work experience in case management or social work is preferred.
• CCM, CRC or MSW preferred.
• Ability to acquire CPR and First Aid certification.
• Bilingual preferred.