Clean & Safe Ambassador

3CDC; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

3CDC’s Clean & Safe Ambassadors serve as frontline representatives in Downtown Cincinnati and Over‑the‑Rhine. Ambassadors patrol on foot or bike to maintain a safe, welcoming, and vibrant environment for residents, workers, and visitors, offering assistance and proactive service while upholding district standards.

They respond to cleanliness and safety concerns, document observations, and support a positive district experience through professional, friendly interactions and visible presence.

Qualifications

• Strong customer service and communication skills.
• Ability to remain calm and make good decisions under pressure.
• Comfortable engaging with the public, including addressing conflict with professionalism.
• Able to work independently while contributing to a team.
• Prior experience in safety, hospitality, or public-facing roles is a plus.
• Must be able to work outdoors in all weather conditions and remain on foot/bike for extended periods.
• Be able to work holidays, evenings and weekends as scheduled.

Responsibilities

• Customer Service & Engagement: greet and assist residents, visitors, and businesses with directions or recommendations.
• Provide a welcoming atmosphere reflecting standards of respect, efficiency, and inclusivity.
• Bring positive energy to daily interactions as the face of the district.
• Engage respectfully with individuals whose behavior conflicts with rules.
• Maintain a positive, solution-focused attitude in all interactions.

Skills

Customer service

Communication

Public engagement

Decision making

Teamwork

Outdoor work

Job description

Join the Team That Brings Downtown to Life

You love Cincinnati — and it shows. You’re the kind of person who knows where to find the best coffee, what’s happening on Fountain Square, and how to make someone’s day just a little better. You’re positive, passionate, and people-focused, you’ll fit right in with our Clean & Safe Ambassador team. You’ll be part of a group that takes pride in helping our city shine — one smile, one clean block, one great interaction at a time.

Job Summary

Clean & Safe Ambassadors are the frontline representatives of 3CDC in Downtown Cincinnati and Over-the-Rhine. Ambassadors patrol assigned areas on foot or bike, helping to maintain a safe, welcoming, and vibrant environment for residents, workers, and visitors. Through visible presence, customer service, and quick response to cleanliness and safety concerns, Ambassadors play a critical role in creating a positive experience for everyone who interacts with our civic spaces and business districts.

Key Responsibilities

Customer Service & Engagement

• Proactively greet and assist residents, visitors, and businesses with directions, event details, or recommendations.
• Provide a welcoming atmosphere that reflects the organization’s standards of respect, efficiency, and inclusivity.
• Bring positive energy to daily interactions—be the face of the district.
• Engage respectfully with individuals whose behavior conflicts with posted rules or district regulations.
• Maintain a positive, solution-focused attitude in all interactions.

Cleanliness & Maintenance

• Perform manual litter collection, trash removal, spill response, and graffiti removal.
• Monitor and report areas with frequent litter, hazardous materials (needles, excrement), or maintenance issues.
• Ensure all districts are tidy, safe, and welcoming for residents, visitors, and businesses.

Safety & Patrols

• Maintain a highly visible and approachable presence in assigned zones to promote safety and discourage unwanted behavior.
• Conduct scheduled safety patrols of identified target areas at designated times during each shift.
• Stay alert to quality-of-life concerns, unsafe conditions, or potential criminal activity during patrols.
• Engage courteously but firmly with individuals violating district expectations (e.g., aggressive panhandling, blocking sidewalks, disruptive behavior).
• Report safety issues using established communication procedures.

Reporting & Documentation

• Record all patrols, incidents, and observations in Survey123.
• Document all calls to 911 and notify Supervisors immediately or as soon as conditions allow.
• Provide written reports on maintenance issues, graffiti, or broken infrastructure as observed.

Professionalism & Teamwork

• Uphold 3CDC’s expectations for respectful, reliable, and accountable conduct at all times.
• Collaborate with fellow Ambassadors and Supervisors to ensure comprehensive district coverage.
• Support a positive team culture grounded in learning, efficiency, and inclusivity.

Qualifications

• Strong customer service and communication skills.
• Ability to remain calm and make good decisions under pressure.
• Comfortable engaging with the public, including addressing conflict with professionalism.
• Able to work independently while contributing to a team.
• Prior experience in safety, hospitality, or public-facing roles is a plus.
• Must be able to work outdoors in all weather conditions and remain on foot/bike for extended periods.
• Be able to work holidays, evenings and weekends as scheduled.

Licenses & Certifications

• Valid driver’s license preferred but not required.

Physical & Mental Demands

• Must be able to lift 50 lbs.
• Ability to remain on foot for 8+ hours in all weather conditions (rain, heat, snow, cold).

Disclaimer

This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.