Parking Attendant

3CDC; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

3CDC seeks a Parking Attendant to operate parking facilities in Downtown Cincinnati, performing customer service duties and basic maintenance per a standard checklist. The role requires working with facilities staff to ensure smooth operation of pay-on-foot and exit devices and assisting patrons during shifts.

The position involves outdoor work, standing for long periods, and occasional nights/weekends. A neat appearance in uniform and reliable punctuality are essential for daily

Qualifications

• Customer service experience preferred.
• Strong communication skills (verbal and written).
• Ability to work with minimal supervision and meet deadlines.
• Willingness to work nights, weekends, and holidays.
• Maintain a neat, professional appearance in uniform.

Responsibilities

• Operate and monitor parking facilities and pay systems.
• Provide direct customer service to patrons.
• Perform janitorial and basic maintenance tasks per checklist.
• Manage traffic at entrances/exits and assist during events.
• Report safety hazards or policy violations to the Facility Manager.

Skills

Customer service

Verbal communication

Written communication

Self-management

Calm under pressure

Evening/weekend availability

Job description

Organizational Overview

The Cincinnati Center City Development Corporation (3CDC) is a tax-exempt nonprofit focused on revitalizing Cincinnati’s urban core, particularly the Central Business District and Over-the-Rhine. Partnering with the City of Cincinnati and the corporate community, 3CDC works to create a vibrant downtown through development, programming, and district management, supported by a team of roughly 140 full-time and 180 part-time staff.

3CDC At-a-Glance:

• 3CDC has contributed to more than $2B in development across Downtown and OTR, including civic spaces, mixed-income housing, and mixed-use projects.
• The organization manages nearly 700K square feet of commercial space, ~200 apartment units, and 5,900+ parking spaces, generating $51M+ annually.
• 3CDC oversees seven civic spaces, hosting nearly 1,600 free events each year.

3CDC also manages the Downtown Cincinnati and OTR South Special Improvement Districts

providing clean and safe services, outreach, beautification, and marketing.

Why Join Us?

At 3CDC, you’ll work in a collaborative and dynamic environment where no two days are the same. Your contributions will have a direct impact on the community, benefiting those who live, work, and visit downtown Cincinnati. This role offers valuable professional experience, opportunities for growth, and the chance to apply your skills in meaningful ways to help strengthen and enhance the city.

Job Summary

3CDC Currently Owns 9 Parking Facilities and 7 Surface Lots within the Downtown Cincinnati. The Parking Attendant supported by the 1st Shift Management Officers, Events Management Officer, Maintenance team, and facilities staff will man and maintain a parking structure OR several parking structures during the prescribed shift. Ideal candidates will be expected to operate within their scheduled location with minimal supervision.

Tasks will include but, are not limited to providing direct customer service to our patrons, janitorial duties as defined by a pre-determined checklist, troubleshooting, maintaining, and servicing of pay on foot and pay at exit devices, completing basic, entry level maintenance tasks such as replacing burnt out light bulbs, replacing receipt/ticket rolls, and replacing entry/exit barriers. Janitorial tasks will require use of furnished supplies and cleaning agents and Personal Protective Equipment (PPE) where applicable.

Tasks

The Attendant's responsibilities include, but are not limited to, working with Facilities Management Officers, Events Management Officer, Maintenance team, and facilities staff to:

• Perform all maintenance and cleaning tasks noted in the checklist and as directed by the Facilities Management Team to ensure that all dirt, dust, litter, and debris is removed from all areas of the facility using brooms, mops, brushes, and other hand tools.
• Walk garage daily to note and correct any maintenance problems.
• Sweep and pick up around the entrances and exits to the garage and stairwells as well as clean surface area rails, etc. on all levels, the booth, the office, and rest rooms.
• Empty all trashcans in the garage, the booth, and the office.
• Replace burned out bulbs.
• Apply oil absorbent to oil spills.
• Communicate effectively with other team members
• Check conditions of safety items, such as gate arms to ensure clearance bars are secure.
• Check ticket spitters and gates daily for proper operations, ticket supply, accuracy of time on clock and general appearance.
• Shovel, plow or blow snow from the entrance or exit ramps and in areas designated by the Facility Manager using shovels, snow blowers and other light duty equipment.
• Report any unknown, observed, or suspected violations of company policy, safety hazards or any unusual occurrence to the Facility Manager in a timely manner.
• Assist customers within the facility or as directed by the Facility Manager/Supervisor.
• Resolve customer complaints independently or with the aid of a supervisor.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks, and freeways around the assigned facility.
• Be familiar with all aspects of the operation and cover other duties including cashier, attendant, etc. on an as needed basis.
• Maintain a neat and clean appearance and arrive and remain complete uniform before and during scheduled shifts.
• Write and issue violation warnings to tenants and visitors that violate garage policies.
• Control traffic at entrances and exits as needed
• Manage, assist, and direct traffic during events that draw a higher-than-normal volume to the facility.
• Conduct scheduled, accurate car counts.
• Perform other duties as assigned.

Qualifications

• Excellent customer service skills
• Strong verbal and written communication
• Ability to work and complete tasks with minimal supervision
• Ability to remain calm and work effectively under pressure
• Personable, positive, and enthusiastic attitude with capability to deal effectively with people
• Ability and willingness to work nights, weekends, and holidays as scheduled.
• Be able to maintain a neat and clean appearance and be in the appropriate uniform at all times.

Physical and Mental Demands

• Ability to perform manual labor
• Spending time outdoors, often standing up, for long periods of time
• Work hours will include nights and weekends as needed
• Frequently required to sit at a desk/workstation for long periods of time.
• Ability to work at a computer terminal for an extended period.
• Ability to lift at least 50 lbs
• Digital dexterity and hand/eye coordination in operation of office equipment.
• Able to speak and hear employees on the phone or in person.
• Body motor skills sufficient to enable employee to move around the office environment.
• Additional mental requirements: compare, decide direct, problem solve, analyze, instruct, and interpret.
• The ability to work well under stress.

Disclaimer

This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.