Classroom Support Technician, Information Technology Services

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 71,635,000 - 77,146,000; Full time

Job summary

The University of Virginia ITS is seeking a Classroom Support Technician to install, maintain, and support technology-enhanced classrooms for faculty and students. You will work with audio, video, Crestron systems, and related hardware to ensure reliable classroom technology in person and where permitted.

The role emphasizes independent work and strong customer service, with on-site requirements in Charlottesville, VA and no remote option.

Qualifications

• High school diploma or equivalent.
• Demonstrated customer service skills.
• On-site work in Charlottesville, VA (no remote work).
• Preference will be given to applicants with an Associate's degree.

Responsibilities

• Assist faculty, staff, and end users with classroom technology.
• Troubleshoot networked audio and video systems.
• Install and configure audio/video equipment in classrooms, including projectors and Crestron devices.
• Interpret wiring/diagrams to terminate audio/video cables.

Skills

Customer service

Independent work

Communication

Education

High school diploma

Associate's degree preferred

Tools

Crestron equipment

Audio/Video equipment

Crestron software tools

Job description

UVA Information Technology Services (ITS) Is looking for a Classroom Support Technician. The Classroom Support Technician installs, maintains, and supports technology-enhanced classrooms at the University of Virginia; making it possible for UVA to "serve the Commonwealth of Virginia, the nation, and the world by developing responsible citizen leaders and professionals; advancing, preserving, and disseminating knowledge." Technicians provide audio, video, computer, and other control hardware and software support; ensuring that university and department equipment remains functional for professors and students alike both virtually and in person. Experience working independently and using sound judgment in decision-making under pressure is required as is demonstrated experience working within a framework of standards and guidelines.

Duties/Responsibilities Include:

• Assists faculty, staff, and other end users with technology installed in classrooms.
• Troubleshoot networked, commercial audio, and video systems.
• Install and configure audio and video equipment in classrooms - including projectors, computers, and Crestron equipment, with the engineers guidance.
• Interpreting and wiring diagrams to terminate audio/video cables.
• Update/upgrade firmware/software on devices and computers, per instructions.
• Manage audio and video equipment using Crestron software tools.
• Effectively communicate and collaborate in Microsoft Teams.
• Performs other duties as assigned.

Qualifications:

• High school diploma
• Demonstrated customer service skills
• Ability to be on-site in Charlottesville, VA (no opportunity for remote work).
• Preference will be given to applicants with an Associate's degree

Physical Demands:

• Occasionally working on ladders, or scaffolding, up to 12 feet tall.
• Working with low voltage electrical power.
• Lifting of equipment weighing up to 50lbs.
• Frequent walking to accomplish tasks requiring the ability to walk up to 2-4 miles in an 8-hour shift.

ITS at UVA is a phenomenal place to lead, grow, and deliver impact. It's an organization that values results and teamwork. We like the people we work with and the work we get to do. We strive to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. ITS values work-life balance and provides flexible work location options where possible. Please see additional information aboutjoining our team.

This position is a full-time, benefited, University Staff, hourly role. https://hr.virginia.edu/uva-employee-category.

Shift:: 2:30 11:00 PM ( Monday - Friday)

Anticipated Hiring Range: $52,000 - $56,000.

This position will remain open until filled. This is a non-exempt level, benefited position. The University will perform background checks on all hires (if required) prior to employment.Applicants must be currently authorized to work in the United States. For this role, the University will not sponsor or consider candidates requiring sponsorship for employment visas now or in the future.

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent.

Experience: No experience required.

Licensure: None

PHYSICAL DEMANDS

Job requires sitting for prolonged periods, frequently bending/stooping. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs. May be exposed to chemicals, blood/body fluids and infectious disease.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.