Classroom Facilitator

University of Nevada, Las Vegas (UNLV); Carson City (NV); Hybrid; USD 20,000 - 28,000; Part time

Job summary

Western Nevada College seeks a Part-Time Hybrid Classroom Support staffer to assist instructors with hybrid courses delivered to in-person and remote students via Zoom.

You will monitor Zoom sessions, help online participants engage, troubleshoot common tech issues, and document problems for follow-up. This is an ongoing pool that fills vacancies as they arise.

Qualifications

• Associate degree or equivalent combination of education, training, and relevant experience.
• Experience using Zoom or a comparable videoconferencing platform.
• Experience providing customer service, educational support, technology support, or related assistance.

Responsibilities

• Hybrid Classroom Support — assist during live class sessions with in-person and remote students.
• Monitor the Zoom classroom environment and related technology during sessions.
• Facilitate communication between online students and the instructor and notify about questions or issues.

Skills

Customer service

Educational support

Technology support

Education

Associate degree or equivalent

Tools

Zoom

Job description

Job Description

Thank you for your interest in employment with our institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application: Once you start the application process, you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process. Required attachments are listed below on the posting. Your application will not be considered without the required attachments. If you need assistance or have questions regarding the application process, please contact: Human Resources [e-mail] [phone] 2201 West College Parkway Carson City, NV 89703 Job Description This is a part-time, temporary/seasonal position. Applications are accepted on an ongoing basis to establish an applicant pool. As vacancies occur, they are filled from the pool. Provides classroom-based support for hybrid courses delivered simultaneously to in-person and remote students through Zoom. Assists the in-person instructor by managing the online classroom environment, monitoring remote student participation, facilitating communication between remote students and the instructor, and supporting the technology used to deliver instruction. The position helps ensure that students participating online can see, hear, communicate, and engage effectively while allowing the instructor to remain focused on teaching and student learning.

Essential Functions

• Hybrid Classroom Support — 45% Support the instructor during live class sessions that include both in-person and remote students
• Monitor the Zoom classroom environment throughout each instructional session
• Facilitate communication between online students and the in-person instructor
• Notify the instructor of questions, comments, raised hands, participation requests, or technical concerns from online students
• Assist with management of virtual classroom interactions so remote students can participate effectively
• Zoom and Technology Management — 35% Launch, monitor, and manage Zoom sessions and related classroom technologies
• Monitor audio, video, screen sharing, chat, reactions, participant controls, and breakout room functions as needed.
• Confirm that remote students can adequately see, hear, and participate in classroom activities
• Troubleshoot routine Zoom, audio, video, connectivity, and classroom technology issues
• Coordinate with designated technical support personnel when an issue requires advanced assistance
• Instructor and Online Student Assistance — 10% Provide operational support to the instructor regarding Zoom tools and virtual classroom features
• Assist online students with basic Zoom participation and connectivity issues
• Help maintain an organized, respectful, and productive virtual learning environment
• Documentation and Reporting — 10% Document classroom technology issues, support requests, actions taken, and outcomes
• Report recurring concerns and patterns to the appropriate supervisor or technical support team
• Provide practical feedback regarding hybrid classroom processes and technology performance

Minimum Qualifications

• Associate degree or an equivalent combination of education, training, and relevant experience
• Experience using Zoom or a comparable videoconferencing platform
• Experience providing customer service, educational support, technology support, or related assistance

Preferred Qualifications

• Experience supporting hybrid, online, or distance education
• Experience working in a higher education environment
• Experience with classroom audiovisual equipment and instructional technologies
• Experience facilitating virtual meetings, webinars, or collaborative online sessions

Knowledge, Skills, and Abilities

• Working knowledge of Zoom features, participant controls, chat, reactions, breakout rooms, and screen-sharing functions
• Ability to monitor multiple communication channels and participant needs simultaneously
• Ability to identify and respond to technology issues during live instruction
• Ability to communicate professionally with faculty, students, and technical support personnel
• Ability to remain attentive, organized, and composed during extended class sessions
• Ability to work independently, follow established procedures, and exercise sound judgment
• Commitment to supporting an accessible and inclusive learning environment for remote participants

Working Conditions

• Work is performed primarily in classroom settings during scheduled instructional sessions
• May require prolonged periods of monitoring computer screens and Zoom sessions
• May require occasional movement or adjustment of classroom technology and audiovisual equipment
• Work schedule may include daytime or evening classes based on academic scheduling needs

Position Distinction

This position supports the instructor’s management of the online portion of a hybrid classroom. It does not provide instruction, tutoring, academic advising, grading, evaluation of student performance, or subject-matter assistance. Other Duties Performs other related duties consistent with the purpose and level of the position as assigned.

Hiring Supervisor

If you have questions about this role or would like to check on the status of an application, please contact the hiring supervisor/department: Cassandra Luster, Administrative Assistant 4, Liberal Arts & Sciences [e-mail] AND/OR 775-445-4469

Compensation

Compensation: $17.20 an hour Exempt No Full-Time Equivalent48.8%

Required Attachment(s)

Resume

Posting Close Date

Note to Applicant

Title IX Statement

WNC is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), sex (including pregnancy or related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protective hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion. WNC does not discriminate on the basis of sex in any education program or activity that it operates. The college's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions and/or questions as to how to file a complaint of unlawful discrimination may be referred to WNC's Civil Rights Specialist & Title IX Coordinator: Victor Navarro at [e-mail] or [phone] Western Nevada College 2201 West College Parkway Bristlecone Building, Room 154 Carson City, NV 89703 Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials. This position may require that a criminal background check be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment. References will be contacted at the appropriate phase of the recruitment process. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of hire and as a condition of continued employment. All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided). Schedules are subject to change based on organizational needs. Western Nevada College does not sponsor Visas. All applicants must be eligible to work in the United States, without sponsorship, at the time of hire and as a condition of continued employment. Western Nevada College is a comprehensive community college that serves more than 5,000 students each year within a five-county area, spanning more than 10,000 square miles. One of four community colleges in the Nevada System of Higher Education, it is accredited by the Northwest Commission on Colleges and Universities. Documents detailing accreditation approval are available at the WNC library. For additional information, visit our website. The Nevada System of Higher Education (NSHE) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including but not limited to service‑connected disabilities), gender/sex (including but not limited to pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, color, or religion. EEO/Title IX Victor Navarro Employee Relations/Title IX Specialist 2201 West College Parkway Carson City, NV 89703 [phone] (telephone) [phone] (fax) [e-mail] Western Nevada College does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The College’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Melody Duley, Director, Human Resources, Western Nevada College, 2201 West College Parkway, Bristlecone Building, Room 157, Carson City, NV 89703, Telephone: [phone], Email: [e-mail]; to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: [phone] FAX: [phone]; TDD: 1-800-877-8339; Email: [e-mail]; or to both. Information pertaining to the College’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the College will respond can be found here. If you need any accommodations to complete an application, please contact Human Resources at [e-mail]. Information regarding security, personal safety, fire safety, and crime statistics can be found at WNC's Statistics Page. NSHE Employees are required to participate in a mandatory retirement plan in lieu of Social Security. As a result, employment at NSHE may impact your Social Security benefits. Additional information is available at SSA 1945. Job postings are specific to the Nevada System of Higher Education.