Class & Programs Registration Specialist

ArtsQuest; Bethlehem (Northampton County); On-site; USD 42,000 - 54,000; Full time

Job summary

ArtsQuest is seeking a registrar for classes to build classes in AudienceView, reserve classrooms, and communicate with Teaching Artists and students about schedules and registrations.

The role requires strong customer service, organization, and ability to manage multiple projects, with on-site work during events and camps. A business/arts administration degree is preferred, with 2+ years in a similar role.

Qualifications

• 2+ years of customer service experience.
• Associate’s or bachelor’s degree in business administration, arts administration, or relevant field preferred.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Experience with AudienceView or other ticketing software is a plus.
• Ability to manage multiple ongoing projects and work independently or in a team.

Responsibilities

• Build ticketed classes, events, and programs in AudienceView.
• Communicate with students via email and phone about classes (cancellations, refunds, rescheduling, registration).
• Inform Teaching Artists and staff about class information, rates, and rosters.
• Manage scholarship process and related tracking and refunds.
• Generate routine sales and program reports for ArtsQuest and related teams.
• Monitor Visual Arts email and provide customer service as needed.
• Coordinate sign-in, registrations, and camp-related documentation.
• Prepare classroom reservations in Infor and maintain contractor records.
• Attend meetings and take minutes, create contracts as needed.
• Provide on-site support at events as required.

Skills

Customer service

Communication

Organizational skills

Multitasking

Teamwork

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

Associate’s or bachelor’s degree in business/arts administration

Tools

AudienceView

Infor

Job description

ArtsQuest is seeking a registrar for classes to build classes in AudienceView, reserve classrooms, and communicate with Teaching Artists and students about schedules and registrations.

The role requires strong customer service, organization, and ability to manage multiple projects, with on-site work during events and camps. A business/arts administration degree is preferred, with 2+ years in a similar role.