Clark: Hiring Consultant - Customer Service

Sutherland Global; Clark (NJ); On-site; USD 80,000 - 100,000; Full time

Job description

Company Description:

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

Customer Service Consultants in this role get to:

1. Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
2. Respond to inquiries about products and services, processing payments, or performing general account maintenance.
3. Up-selling customers to new products or services may be encouraged.

Qualifications:

Our most successful candidates will have:

1. High school diploma or GED
2. Demonstrated ability to perform at a high level, to support our high volume of inbound calls
3. Excellent verbal and written communication skills; proficient reading skills required
4. Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
5. Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
6. Prior customer service experience preferred

Additional Information:

All your information will be kept confidential according to EEO guidelines.