Clarity PPM Change & Adoption Lead

Synergis; Atlanta (GA); Hybrid; USD 90,000 - 117,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k

Commuter benefits

Job summary

Synergis is seeking an experienced Change & Adoption Lead to drive the Clarity PPM Modern UX implementation. You will own strategy, stakeholder analysis, and the sponsor network to ensure adoption success.

The role requires 7+ years in enterprise change management, strong instructional design, and proficiency with Clarity PPM, AI-enabled training, and Power Automate within a Microsoft 365 environment. Hybrid work in Atlanta.

Qualifications

• Bachelor's degree in a related field.
• 7+ years leading organizational change management.
• OCM certifications or proven practice.
• Solid instructional design with a portfolio.
• Clarity PPM Modern UX experience and migration knowledge.
• Proven production skills in video/eLearning tools.
• Experience with Power Automate in learning ops.
• Ability to apply AI to scale training content.

Responsibilities

• Own the Clarity Modern UX change strategy and documentation.
• Conduct stakeholder analysis by user group and map changes.
• Build sponsor roadmap and change agent network across org.
• Design and execute the resistance management plan for go-live.
• Lead end-to-end change communications including messaging and channels.

Skills

OCM methodology

Prosci ADKAR

CCMP

Kotter 8-step

Bridges Transition

Lewin Unfreeze

Instructional design

Power Automate

AI for training

Clarity PPM

Articulate 360

Camtasia

Loom

Descript

Power BI

Microsoft 365

Education

Bachelor’s degree

Tools

Clarity PPM

Power Automate

Articulate 360

Camtasia

Adobe Captivate

Vyond

Loom

Descript

Power BI

Microsoft 365

Job description

TITLE: Clarity PPM Change & Adoption Lead

LOCATION: Atlanta, GA (downtown) hybrid 2-3 days per week

ANTICIPATED DURATION: 12+ month contract

Responsibilities:

• Build and own the Clarity Modern UX change strategy using a named methodology — Prosci ADKAR and the Prosci 3-Phase Process as the primary framework, supported by Kotter or Bridges where the situation calls for it — and document which model is being applied and why.
• Conduct change impact assessments and stakeholder analysis by user group (PDMs, project managers, resource managers, finance partners, executives), identifying what specifically changes for each group between Classic and Modern UX.
• Build and maintain the sponsor roadmap and the change agent network, including coaching leaders on the visible, active sponsorship the model requires — sponsorship is the single largest predictor of adoption success, and it is this role’s job to secure it.
• Design and execute the resistance management plan: identify likely resistance ahead of go-live, address root causes rather than symptoms, and give managers the language to lead their own teams through the change.
• Own the change communication plan end to end — audience, message, channel, timing, and sender — and write the communications rather than routing them to someone else.

Requirements:

• Bachelor's degree in organizational development, instructional design, communications, business, or a related field (master's degree a plus).
• 7+ years of progressive experience leading organizational change management and enterprise training for technology or system implementations, including at least one full user-migration or platform-transition program owned end to end.
• Formal grounding in a recognized OCM methodology, demonstrated by certification or applied program work: Prosci ADKAR and the Prosci 3-Phase Process, the ACMP Standard for Change Management (CCMP), Kotter’s 8-Step Process for Leading Change, Bridges’ Transition Model, or Lewin’s Unfreeze–Change–Refreeze.
• Demonstrated instructional design capability using an established model: ADDIE, SAM, Gagné’s Nine Events of Instruction, or Bloom’s Taxonomy for objective writing — with a portfolio of curriculum the candidate personally designed.
• Working proficiency in Clarity PPM as a user and configurator, including Modern UX navigation, blueprints, page layouts, grids, and the differences between Classic and Modern UX that drive user resistance.
• Hands-on production skill in at least two training video and eLearning tools — for example Articulate 360 (Storyline, Rise), Camtasia, Adobe Captivate, Vyond, Descript, Loom, Microsoft Clipchamp — with published work the candidate built alone.
• Working experience with Power Automate or a comparable workflow automation platform, applied to learning operations.
• Practical, current use of AI tools to produce and scale training content — script drafting, synthetic voice and video, translation, summarization, knowledge-based search — with a clear point of view on where AI output requires human review before it reaches a learner.
• Experience measuring training and adoption outcomes against a recognized evaluation model, such as Kirkpatrick’s Four Levels or the Phillips ROI Methodology, using real usage data rather than attendance counts.
• Exceptional written and verbal communication skills, including the ability to write executive change communications and to teach a room that does not want to be there.
• Proven self-starter who has built a program from nothing — no existing curriculum, no template library, no dedicated team — and can show what they produced in the first ninety days.
• Advanced MS Office skills (PowerPoint, Excel, SharePoint, Teams, Forms) and comfort working in a Microsoft 365 environment.

Preferred Experience:

• Prosci Change Practitioner certification, CCMP through ACMP, or equivalent formal OCM credential.
• ATD credential (CPTD or APTD) or a formal instructional design certification.
• Prior Clarity PPM or enterprise PPM rollout experience, particularly a Classic-to-Modern UX or comparable platform migration.
• Experience building an enablement function where none existed, with artifacts from that build.
• Experience in a utility, energy, or other regulated environment with a mature project governance culture.
• Microsoft certification in Power Platform (PL-900) or Power BI (PL-300).
• Experience training technical and non-technical audiences in the same program without dumbing down either one.

The hourly pay rate for this position is $65.00 to $85.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.