Claims Training Lead

Brotherhood Mutual; Fort Wayne (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Brotherhood Mutual Insurance Company in Fort Wayne, IN, seeks a Claims Training Lead to design, implement, and manage training for the Casualty Claims department. You will develop curricula, mentor staff, and collaborate with leadership to improve processes and adoption of best practices.

The ideal candidate holds a bachelor’s degree, 3+ years in claims, and licensing requirements; CPCU/AIC is a plus. You will lead training sessions and drive ongoing professional development across the team.

Qualifications

• Bachelor's degree required; licensing may be required for adjusters.
• 3+ years of claims technical experience.
• AIC/CPCU or insurance coursework is desirable.
• Strong understanding of claims processes and workflows.

Responsibilities

• Design, implement, and oversee the department's training program and curriculum.
• Develop and maintain training materials and resources.
• Mentor new claims employees and facilitate their integration.
• Lead training sessions for new hires and existing staff.
• Partner with claims managers to assess training needs and opportunities.
• Coordinate continuing education initiatives for claims staff.
• Analyze and improve claims processes to drive efficiency.
• Identify operational challenges and implement data-driven improvements.
• Stay current on training technologies relevant to claims operations.
• Provide leadership and guidance to adjusters as needed.
• Communicate progress on training initiatives to leadership.
• Participate in departmental and cross-departmental meetings.
• Lead special projects and complete assigned tasks.

Skills

Organizational skills

Communication skills

Analytical skills

Collaborative skills

Claims systems knowledge

Time management

Prioritization

Decision making

Training others

Stakeholder engagement

Education

Bachelor's degree

AIC/CPCU coursework or equivalent

Job description

Job Title: Claims Training Lead

FLSA Status: Exempt

Job Family: Claims

Department: Casualty Claims

Location: Corporate Office (Fort Wayne, IN)

JOB SUMMARY

Responsible for designing, implementing, and managing training programs within the claims department. Serves as a key resource in developing claims staff, enhancing departmental processes, and ensuring continuous professional development. Collaborates with claims leadership to identify training needs, improve efficiencies, and drive innovation in training methodologies.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop, implement, and oversee the department's training program, including scheduling, curriculum design, and training module deployment.
• Manage and maintain department training resources, including the creation, revision, and enhancement of instructional materials.
• Serve as a mentor and primary resource for new claims employees, facilitating their integration and fostering connections within the department.
• Lead and facilitate training sessions for both new hires and existing staff, ensuring alignment with departmental and company objectives.
• Partner with claims managers to assess training needs, develop targeted learning opportunities, and enhance employee performance.
• Coordinate and oversee continuing education initiatives for claims staff, ensuring compliance with industry standards and best practices.
• Analyze and refine claims processes and procedures, driving efficiencies and ensuring effective implementation across the department.
• Identify and address operational challenges, leveraging data analysis and problem-solving skills to recommend and implement improvements.
• Stay informed on emerging technologies relevant to claims operations and training methodologies, ensuring the department remains at the forefront of industry advancements.
• Provide leadership and support to claims adjusters by offering guidance and expertise in claims as needed.
• Communicate updates and progress on training initiatives and departmental projects to claims leadership and key stakeholders.
• Actively participate in discussions and decision-making through regular departmental and interdepartmental meetings.
• Lead and execute special projects as assigned, ensuring timely and effective completion.
• Complete other projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have strong organizational skills, communication skills, analytical skills, and collaborative skills.
• Must demonstrate a thorough understanding of claims systems, processes, workflows, principles, and practices.
• Must possess strong time management skills and be able to work in a fluid environment.
• Must be able to effectively prioritize tasks and manage deadlines.
• Must be able to focus on assigned tasks for prolonged periods.
• Must be able to make independent decisions and follow directions.
• Must be able to train others on departmental policies and procedures.
• Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.

EDUCATION AND/OR EXPERIENCE

List Degree Requirement, Years' Experience, and Certifications

• A bachelor's degree is required.
• Must be able to take and pass mandatory adjuster licensing requirements.
• Must have 3 years or more of claims technical experience.
• AIC/CPCU or other insurance-related coursework is desired.

Terms and Conditions

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Because the company’s niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.

Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.