Senior Claims Adjuster, Hamilton Select

Hamilton Insurance Group; Richmond (VA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Matching 401K plan

Medical, dental, vision, life, and dis

Continued support for professional dev

Gym subsidy

My day

Job summary

Hamilton Insurance Group, via Hamilton Select in Richmond, VA, seeks a Senior Claims Adjuster to handle casualty and specialty claims, including primary and excess placements, reporting to a Richmond-based manager.

This role offers hybrid work in Richmond, VA, or the tri-state area; remote US location considered for qualified candidates, with opportunities to mentor staff and drive claims improvements.

Qualifications

• 3+ years of progressive claims handling or related insurance experience.
• Experience with Excess & Surplus market preferred.
• Experience with complex coverage issues required.
• Multi-jurisdictional claims and litigation experience preferred.

Responsibilities

• Review claims and related systems and processes.
• Analyze policy language and contracts for coverage and liability.
• Provide coverage, liability and damages analysis with timely reserving and payments.
• Draft disclaimers and reservation of rights letters.
• Negotiate settlements and control expenses.
• Maintain communication with leadership and underwriting partners.
• Ensure timely reports and support organization-wide initiatives.
• Mentor new staff and identify process improvements.

Skills

Claims handling

Excess & Surplus

Multi-jurisdictional

Negotiation

Analytical

Education

Bachelor’s degree or equivalent experience

JD desirable

Tools

Microsoft Office

SharePoint

In-house claims systems

Job description

In good company

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.

We’re looking for a Senior Claims Adjuster, Casualty Claims, Hamilton Select

Working remotely or based in Richmond, Virginia or the tri-state area and reporting to a Claims Manager who is based in Richmond, you will be responsible for the direct handling of casualty and/or specialty claims, including both primary and excess placements, along with assisting in the mentoring of future claims adjusters.

This could be a hybrid working position based in Richmond, VA, or the tri-state area, but we will consider a remote US location for appropriately qualified candidates.

Hamilton Select is our US excess and surplus lines insurer based in Richmond, Virginia, underwriting hard-to-place accounts in the small and middle-market space through an appointed wholesale broker network.

What you will do

• Review claims and related systems and processes
• Understand and analyze policy language and contracts
• Provide coverage, liability, and damages analysis for claims and ensure timely reserving and appropriate legal and indemnity payments
• Draft DISCLAIMERS AND RESERVATION OF RIGHTS LETTERS
• Negotiate settlements, mitigate losses, and control expenses
• Adhere to Claims Best Practices, Key Controls, and file handling requirements
• Maintain a high level of communication with leadership and underwriting partners
• Ensure appropriate reports are timely prepared and disseminated
• Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units
• Present to management, mentor new staff, and identify procedural improvements
• Support other functional groups within the organization
• Ensure compliance with internal corporate guidelines, processes and procedures
• Other duties as required by management
• Some travel, as required for trials & mediations, etc

What you require for the role

• 3+ years of progressive claims handling, litigation management, or related insurance industry experience, with a demonstrated history of increasing responsibility
• Experience handling claims in the Excess and Surplus market preferred
• Experience working with complex coverage issues required
• Experience handling General and Excess Casualty along with Contractors and Products preferred
• Multi‑jurisdictional claims and litigation experience required
• Adjuster license and or certifications desired but not required
• Bachelor’s degree or equivalent experience, JD desirable
• Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M
• Strong negotiating, analytical, written, and organizational skills
• Mediation and arbitration experience preferred
• Strong computer skills (Microsoft Office Suite, SharePoint, and in‑house claims systems)
• Ability to prioritize and manage deadlines
• Ability to work both independently and collaboratively as part of a team
• Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal

Conduct Standards

• You must act with integrity
• You must act with due skill, care and diligence
• You must act with open and cooperative with the FCA, the PRA and other regulators
• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct
• You must act to deliver good outcomes for retail customers

What you can expect from us

At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More.

Our employees consistently say they would recommend Hamilton as a great place to work — a testament to the inclusive, supportive, and empowering culture we’ve built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success.

Hamilton offers a competitive salary with an annual performance‑based target bonus and a comprehensive benefits package, to include:

• Hybrid working
• Matching 401K plan
• Medical, dental, vision, life, disability
Notice: The list for the last bullet point has omitted “Continued support for professional development,” “Gym subsidy,” and “My day” as per input removal; these items are preserved.)
• Continu­ed support for professional development
• Gym subsidy
• My day (additional days leave for personal interests/wellness/charity work)