Claims Technical Assistant

Chubb Ltd.; Georgia; On-site; USD 40,000 - 50,000; Full time

Job summary

Chubb in Alpharetta, GA is seeking a Workers' Compensation Technical Assistant I to join the Southeast Region. You will provide advanced technical support for the claim handling process and deliver superior customer service.

Responsibilities include maintaining active file diaries, documenting activity, producing benefit notices, and coordinating with examiners to support compensability decisions and timely settlements.

Responsibilities

• Maintaining active file diaries
• Documenting claim activity
• Producing benefit notices and referrals
• Coordinating with examiners to support compensability decisions
• Ensuring timely and accurate documentation and compliance with timelines

Job description

Chubb is currently seeking a Workers Compensation Technical Assistant I for our Southeast Region located in Alpharetta, GA.

As a member of the Workers’ Compensation Claim Team, this position is responsible for advanced technical support of the claim handling process and the delivery of superior customer service.

POSTION RESPONSIBILITIES:

• When necessary, assist with contacts for examiner so that appropriate compensability decisions can be made.
• Maintain active file diaries to ensure delegated tasks are completed.
• Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes.
• Accurate documentation of claim activity within file notes.
• Produce quality documentation in an accurate and timely manner i.e. benefit notices, nurse and legal referrals, record requests, settlement documents.
• Respond timely and appropriately to internal and external customers on claim related issues.
• Adhere to state regulations for GA, MS, AL, TN, FL, SC, NC, VA, WV, DE, DC, MD and PA
• Adhere to Best Practice guidelines.
• Collaborate with appropriate resources to timely resolve issues.
• Manage an inventory of direct handle pension and/or lifetime medical files.
• Collaborate with peers in Region to ensure adequate coverage during vacations or absences.