Workers Comp Claims Tech Assistant

Chubb; Georgia; On-site; USD 42,000 - 54,000; Full time

Job summary

Chubb in Alpharetta, GA is seeking a Workers' Compensation Technical Assistant I to support the claim handling process and deliver superior customer service. This role is part of the Southeast Region's Workers' Compensation Claim Team and focuses on advanced technical support and timely, accurate documentation.

The ideal candidate will have strong communication, analytical skills, and proficiency with Microsoft Office.

Qualifications

• Must demonstrate superior customer service in verbal and written form.
• Ability to evaluate, analyze and interpret information.
• Strong time management and multi-tasking skills.
• Adaptability to evolving environments and meet customer expectations.
• Independent work style with attention to detail and accuracy.
• Basic understanding of the Workers' Compensation and claim handling processes.
• Proficient with Microsoft Office including Outlook, Word, Excel and PowerPoint; knowledge of state EDI systems and IAIABC practices is a plus.

Responsibilities

• Assist with contacts for examiner to support compensability decisions.
• Maintain active file diaries to track tasks.
• Understand jurisdictional benefit rates and payment deadlines for compliance.
• Document claim activity accurately in file notes.
• Prepare benefit notices, nurse and legal referrals, record requests, settlements.
• Respond promptly to internal and external customers on claim issues.
• Adhere to state regulations for GA, MS, AL, TN, FL, SC, NC, VA, WV, DE, DC, MD and PA.
• Adhere to Best Practice guidelines.
• Collaborate with resources to timely resolve issues.
• Manage inventory of direct-handling pension and/or lifetime medical files.
• Coordinate with regional peers for coverage during vacations.

Skills

Superior customer service

Analytical ability

Time management

Adaptability

Independent work

Workers' Compensation knowledge

Microsoft Office proficiency

Education

GA/FL/NC/SC/WV/DE claim adjuster licenses

College degree preferred

Workers' compensation claims background

Medical terminology knowledge

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

State EDI systems

IAIABC practices

Job description

Chubb in Alpharetta, GA is seeking a Workers' Compensation Technical Assistant I to support the claim handling process and deliver superior customer service. This role is part of the Southeast Region's Workers' Compensation Claim Team and focuses on advanced technical support and timely, accurate documentation.

The ideal candidate will have strong communication, analytical skills, and proficiency with Microsoft Office.