Claims Team Manager - Construction Defect

CRC Insurance Services, Inc.; Alabama; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D insurance

401(k) with company match

Paid time off

New parent leave

Job summary

CRC Group is seeking a Claims Senior Supervisor to oversee a US-based claims team, ensuring adherence to guidelines, regulations, and service standards. The role focuses on Construction Defect claims, providing technical expertise and staff development to drive efficient resolutions and high customer satisfaction.

The ideal candidate will have 5+ years in claims with supervisory experience, strong leadership, and a track record of managing complex claims.

Qualifications

• Bachelor’s degree in insurance, business administration, or a related field, or equivalent work experience.
• 5+ years of claims handling experience with at least 2 years in a supervisory or team lead role.
• Proven track record managing complex and high-severity claims across multiple lines of business.

Responsibilities

• Supervise and lead a team of claims adjusters and specialists, ensuring performance objectives and quality standards are met.
• Review and approve coverage analysis on claims within delegated authority and escalation as necessary.
• Provide technical guidance, coaching, and mentorship to team members to enhance proficiency and support career development.
• Monitor workflow, allocate resources, and resolve escalated issues to maintain service-level agreements.
• Ensure compliance with applicable laws, industry regulations, and internal policies for all claims activities.
• Collaborate with internal stakeholders to identify process improvements and implement best practices for claims handling.
• Analyze claims data to identify trends, manage risk exposure, and recommend strategic initiatives.
• Conduct performance evaluations and contribute to workforce planning, including hiring, training, and succession management.

Skills

Claims supervision

Team leadership

Coverage analysis

Regulatory compliance

Data analysis

Mentorship

Negotiation

Customer service

Education

Bachelor’s degree in insurance or related field

5+ years claims handling

Supervisory experience

Tools

State adjuster license

CPCU/AIC (preferred)

Job description

Remote - Florida

Remote - Alabama

Remote - South Carolina

Remote - Utah

Remote - Ohio

Remote - Texas

Full time

R0000003045

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ([e-mail]?subject=Accommodation%20request) (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

The Claims Senior Supervisor oversees the daily operations of a claims team, ensuring adherence to company guidelines, industry regulations, and service standards. This role manages Construction Defect claims, provides technical expertise, develops staff capabilities, and drives efficient claims resolution to achieve business objectives and maintain a high level of customer satisfaction.

KEY RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Supervise and lead a team of claims adjusters and specialists, ensuring performance objectives and quality standards are met.
• Review and approve coverage analysis on claims within delegated authority and escalation as necessary.
• Provide technical guidance, coaching, and mentorship to team members to enhance proficiency and support career development.
• Monitor workflow, allocate resources, and resolve escalated issues to maintain service-level agreements.
• Ensure compliance with applicable laws, industry regulations, and internal policies for all claims activities.
• Collaborate with internal stakeholders to identify process improvements and implement best practices for claims handling.
• Analyze claims data to identify trends, manage risk exposure, and recommend strategic initiatives.
• Conduct performance evaluations and contribute to workforce planning, including hiring, training, and succession management.

EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in insurance, business administration, or a related field, or equivalent work experience.
• 5 or more years of claims handling experience with at least 2 years in a supervisory or team lead role.
• Proven track record managing complex and high-severity claims across multiple lines of business.

CERTIFICATIONS / LICENSES / REGISTRATIONS

• State adjuster license where required or ability to obtain within specified timeframe .
• Professional insurance certification (e.g., CPCU, AIC) preferred.

FUNCTIONAL SKILLS

• Claims investigation and analysis
• Regulatory compliance knowledge
• Leadership and people management
• Conflict resolution and decision-making
• Communication and negotiation proficiency
• Data analysis and reporting
• Process improvement and workflow management
• Customer service orientation

General Description of Available Benefits for Eligible Employees of CRC Group

At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities)

Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.

Why CRC Group?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward-thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We’re Looking For

We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.