Complex Claims Manager - Construction Defect

200 CRC Insurance Svcs LLC; Florida; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, dental, vision

Life and disability insurance

401(k) with company match

Paid time off

Parental leave

RSUs / Deferred compensation

Job summary

CRC Group is seeking a Complex Claims Manager to lead investigations, evaluations, and resolution of high-severity Construction Defect claims. The role involves coverage analysis, liability assessment, and strategic settlements within defined authority limits.

You will mentor junior staff, collaborate with legal, brokers, and insured clients, and ensure compliance with standards and regulations while reporting trends and risk exposure to management.

Qualifications

• Bachelor’s degree in business, finance, insurance, or related field.
• Minimum of 5+ years of experience in claims handling Complex Construction Defect claims.
• Prior experience managing complex or high-severity claims preferred.
• Experience with litigation management and settlement negotiation.

Responsibilities

• Investigate, assess, and resolve complex or high-exposure Construction Defect claims within authority limits.
• Conduct comprehensive coverage analysis and determine liability exposure.
• Negotiate settlements within authority limits and in alignment with organizational objectives.
• Provide guidance, mentoring, and technical expertise to less experienced claims staff.
• Collaborate with legal counsel, brokers, and insured clients to ensure proper claim resolution.
• Ensure adherence to organizational standards, regulatory requirements, and industry best practices.
• Prepare and present reports on claim status, trends, and risk exposure to management.

Skills

Claims knowledge

Negotiation

Analytical skills

Communication

Time management

Education

Bachelor’s degree in business, finance, insurance, or related field

Tools

Claims management systems

Job description

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st Shift (United States of America)

The Complex Claims Manager manages complex Construction Defect claims processes, including investigating, evaluating, and resolving high-severity claims in compliance with company standards and regulations.

Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights.

We're a dynamic team dedicated to innovation, collaboration, and excellence.

Key Responsibilities

• Investigate, assess, and resolve complex or high-exposure Construction Defect claims within authority limits.
• Conduct comprehensive coverage analysis and determine liability exposure.
• Negotiate settlements within authority limits and in alignment with organizational objectives.
• Provide guidance, mentoring, and technical expertise to less experienced claims staff.
• Collaborate with legal counsel, brokers, and insured clients to ensure proper claim resolution.
• Ensure adherence to organizational standards, regulatory requirements, and industry best practices.
• Prepare and present reports on claim status, trends, and risk exposure to management.

Education and Experience

• Bachelor’s degree in business, finance, insurance, or related field.
• Minimum of 5+ years of experience in claims handling Complex Construction Defect claims.
• Prior experience managing complex or high-severity claims preferred.
• Experience with litigation management and settlement negotiation.

Certifications / Licences / Registrations

• Adjuster license as required by jurisdiction.
• Industry certifications such as CPCU or AIC preferred but not mandatory.

Functional Skills

• Advanced knowledge of insurance policies, coverages, and claims processes.
• Proficiency in claims management systems and related technology tools.
• Strong analytical and problem-solving skills for evaluating complex claim scenarios.
• Effective negotiation skills with demonstrated ability to influence outcomes.
• Excellent written and verbal communication skills for diverse stakeholder engagement.
• Ability to manage multiple priorities and meet strict deadlines under pressure.

Benefits

• Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
• CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

CRC Group is a Drug Free Workplace.

EEO is the Law.

Pay Transparency Nondiscrimination Provision

E-Verify

Why CRC Group?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward-thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We’re Looking For

We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.