Claims Automotive Team Manager - Communications

AAA; Costa Mesa (CA); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Pension

Tuition assistance

Floating holidays & PTO for volunteer

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks a Claims Automotive Team Manager - Communications to lead strategic communications for ACE Claims, ensuring employees understand the organization’s vision, mission, strategies, and policies while strengthening connections between leadership and employees.

The role oversees day-to-day claims unit activities, directing teams, coaching for regulatory compliance and customer service, and coordinating staff development to support succession planning.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience preferred.
• 4–6 years Automotive Claims handling required.
• 1–3 years supervisory preferred.
• Advanced organizational, planning and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills essential.

Responsibilities

• Review claim files regularly for quality and track/monitor statistics.
• Coach and counsel employees on performance in a timely manner.
• Resolve customer service issues through effective communication and monitoring of concerns and satisfaction.
• Manage employee recruitment and development to support succession planning.
• Lead meetings with unit management to communicate goals and reinforce performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects supporting organizational goals.

Skills

Team leadership

Coaching

Communication

Change management

Organizational skills

Regulatory compliance

Education

Bachelor's degree or equivalent in education/experience

Job description

Claims Automotive Team Manager - Communications

Leads strategic communications for ACE Claims, ensuring employees understand the organization’s vision, mission, strategies, and policies while strengthening connections between leadership and employees.

Job Summary
This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service best Practices.

Job Duties

• Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).

• Coach and counsel employees on performance in a responsive and timely manner.

• Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.

• Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.

• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.

• Maintain knowledge of current industry developments and best practices.

• Participate in committees and projects that will support the organization’s goals and objectives.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred

• 4-6 years Automotive Claims handling Required

• 1-3 years Supervisory Preferred

• Advanced organizational, planning and delegation skills critical.

• Advanced oral and written communication skills necessary.

• Advanced interpersonal skills essential.

• Ability to effectively lead change required.

• Valid Driver’s License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

• Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

The starting pay range for this position is:

$92,600.00 - $123,600.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).