Claims Team Lead - General Liability

Rippling, Inc.; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer-m

Generous PTO and family leave

Remote-first environment

Laptop and equipment provided

Job summary

Reserv is an insurtech reimagining claims with AI and automation. As Team Lead for General Liability Claims, you will guide high-exposure GL claims across industries, coaching both the General Team and the Severity/Litigation Team, ensuring prompt dispositions and strategic reviews.

The role blends portfolio oversight with hands-on review of complex files, leveraging analytics to identify gaps and improve outcomes in a remote-first work environment.

Qualifications

• 7+ years of insurance claims experience in high-exposure commercial general liability across industries.
• Active adjuster license required: resident state or DHS license.
• 2+ years of leadership experience, preferably in a remote environment.
• Demonstrated litigation management experience, including defense counsel oversight.
• Comfortable using technology and analytics to drive disposition-focused processes.

Responsibilities

• Lead and coach adjusters across the General Team and Severity/Litigation Team.
• Own weekly aged-inventory disposition review and drive decisions.
• Review litigation strategy, defense counsel coordination, and reserve adequacy.
• Manage account-based routing exceptions outside standard litigation-status routing.
• Align caseload targets to verified inventory and adjust as needed.
• Serve as escalation SME for coverage questions and complex claim strategy.
• Prepare and present claims reports, aged-inventory metrics, and loss trends.

Skills

General liability claims

Leadership experience

Litigation management

Analytics

Remote work experience

Job description

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the Role

As a Team Lead for General Liability Claims, you lead claims handling across a diverse commercial GL book - spanning multiple industries and loss types. Your scope covers both the General Team (Unrepresented claims) and the Severity/Litigation Team (Attorney Represented and Litigated claims across every dollar tier), so you need to be equally comfortable coaching high-volume adjusters and reviewing litigation strategy on complex files.

A meaningful part of this role is disposition discipline: driving aged inventory to a decision - settle, deny, close, MMI, or coverage - rather than letting files sit touched but undecided. You'll run the weekly rhythm that keeps the aged tail shrinking instead of growing.

Who You Are

• A claims professional with a track record in high-exposure commercial general liability claims across a range of industries and loss types
• A strong leader with litigation management experience who can review defense strategy and reserve positioning
• Tech-oriented and excited about using analytics to separate genuine hygiene issues from real disposition gaps
• Curious - you want the whole story on a legacy claim before deciding whether it needs a new strategy or just a decision
• Anti-status quo - when inventory drifts, you act on it rather than accepting it as the norm
• Comfortable holding both a strategic, portfolio-level view and the detail of an individual complex file

What You'll Do

• Lead and coach adjusters across the General Team and Severity/Litigation Team
• Own the weekly aged-inventory disposition review - tracking claims open past 120, 180, and 365 days to a defined decision rather than continued activity
• Review litigation strategy, defense counsel coordination, and reserve adequacy on Severity/Litigation Team files
• Manage account-based routing exceptions (ASM, QBE Rollover, excess lines) that fall outside standard litigation-status routing
• Align adjuster caseload targets to verified account-code inventory, adjusting as staffing or volume changes
• Serve as escalation SME for coverage questions and complex claim strategy
• Prepare and present claims reports, aged-inventory metrics, and loss trends to clients and leadership
• Increased reserve and settlement authority, with direct involvement in high-exposure file reviews

Qualifications

• 7+ years of insurance claims experience in high-exposure commercial general liability claims across varied industries and loss types
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• 2+ years of leadership experience, with a preference for experience managing in a remote environment
• Demonstrated litigation management experience, including defense counsel oversight and settlement negotiation
• Comfortable using technology and analytics to run a disposition-focused aged-inventory process
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!