Remote Lead, Commercial Auto Excess Casualty Claims

Flourish Ventures

United States

On-site

USD 150,000 - 230,000

Full time

7 days ago

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Benefits offered by this job

Health insurance

Remote-first

401(k)

Generous PTO

Family leave

Job summary

Reserv is an insurtech transforming claims with AI-driven automation. We seek a Claims Team Lead for Commercial Auto Excess Casualty to guide a specialists team, ensure technical excellence, and deliver data-driven results.

You will blend deep casualty expertise with leadership and technology, guiding adjusters through complex coverage, litigation, and high-severity claims while expanding automation and scalable workflows across our platform.

Qualifications

10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers
Prior leadership experience within a carrier, TPA, or MGA environment
Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation
Excellent communication and relationship-building skills with internal teams and external partners
Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes
Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Responsibilities

Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists
Foster a culture of technical excellence, continuous improvement, and data-driven decision-making
Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation
Conduct regular file reviews, performance assessments, and quality audits
Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance
Ensure consistent application of Reserv’s structured-data workflows and modern claims platform
Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities
Monitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfaction
Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders
Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations partners to provide insights on claim trends, risk patterns, and emerging exposures
Participate in client meetings, audits, and stewardship reviews representing Reserv’s claims philosophy and performance
Support onboarding of new programs, ensuring alignment with Reserv’s operational standards and client expectations
Guide adjusters on litigation strategy, counsel management, and complex coverage issues
Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions
Ensure adherence to multi-jurisdictional regulatory requirements and Reserv’s internal best practices
Listen to feedback to enhance the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment