Claims Support Specialist - Entry Level

Universal Logistics Holdings, Inc.; Dowagiac (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Cherokee Insurance, a leading commercial Property/Casualty insurer, is seeking a Claims Assistant to work on-site at our Sterling Heights, MI office. The role supports Adjusters, the Claims Coordinator and Claims Manager in opening, adjusting and closing claims, with daily reporting to the Coordinator and occasional updates to the Manager.

Responsibilities include processing payments, letters, ISO searches, assisting insureds and claimants, and backing up reception as needed.

Qualifications

• College coursework preferred but not required.
• High school diploma required.
• Good oral and written communication skills.
• Ability to manage time and prioritize tasks.
• Interest in insurance claims processing and improvements.

Responsibilities

• Provide general assistance to Adjusters, Claims Coordinator and Manager.
• Open, adjust and close claims; report to Coordinator daily.
• Attach police reports and mail, process BRICS payments and stop pays.
• Distribute faxes, proofread and mail BX payments.
• Run searches in ISO and title/MVR checks; process subrogation payments.
• Answer claims calls and provide customer service to insureds and claimants.
• Back up front desk/phones as needed; assist remote adjusters.
• Process Right Signature requests and scan files on request.

Skills

Computer literacy

Software proficiency

Verbal and written communications

Customer service

Time management

Claims processing knowledge

Education

College coursework preferred

High school diploma required

Tools

BRICS

BX

ISO

Job description

Cherokee Insurance, a leading commercial Property/Casualty insurer, is seeking a Claims Assistant to work on-site at our Sterling Heights, MI office. The role supports Adjusters, the Claims Coordinator and Claims Manager in opening, adjusting and closing claims, with daily reporting to the Coordinator and occasional updates to the Manager.

Responsibilities include processing payments, letters, ISO searches, assisting insureds and claimants, and backing up reception as needed.