Claims Care Advocate: Admin & Customer Support

Mem Ins; Columbia Township (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health plans

Annual bonus

401k with match

Paid time off

Parental leave

Tuition assistance

Job summary

MEM Insurance in Missouri is seeking a Claims Care Advocate to provide essential administrative support within our Claims Department. You will be a key partner to Claims Operations, Subrogation, and Nurse Case Management, while assisting policyholders and external partners.

A customer-focused approach and teamwork are essential as you help streamline claims processes and respond to inquiries with professionalism.

Qualifications

• One or more years of experience in a professional office environment.
• Prior exposure to Workers’ Compensation or a similar industry is preferred.
• Valid driver’s license required.

Responsibilities

• Provide administrative and workflow support across Claims Operations and related teams.
• Serve as a primary contact for internal and external inquiries via phone, email, fax, chat, and portals.
• Process requests for claim-related documentation and maintain claim files for regulatory compliance.
• Support claim intake activities and document claims per procedures.
• Coordinate external requests and logistics, including forms and records from various sources.
• Distribute claim files to attorneys, adjusters, and other partners as needed.
• Manage queues in ClaimCenter and ImageRight to ensure timely processing.

Skills

Administrative support

Communication

Teamwork

Education

High school diploma

Bachelor’s degree preferred

Tools

ClaimCenter

ImageRight

Job description

MEM Insurance in Missouri is seeking a Claims Care Advocate to provide essential administrative support within our Claims Department. You will be a key partner to Claims Operations, Subrogation, and Nurse Case Management, while assisting policyholders and external partners.

A customer-focused approach and teamwork are essential as you help streamline claims processes and respond to inquiries with professionalism.