Claims Center Operations Specialist

IMA Financial Group, Inc.; Wichita (KS); On-site; USD 45,000 - 55,000; Part time

Benefits offered by this job

Annual Performance Bonus

Stock Purchase Plan

Medical Plans

Dental Plan

Vision Plan

401(k)

Job summary

IMA Financial Group, Inc. is seeking a dynamic customer service professional to support claims-related activities and interact with clients by phone, email, and in person. The role emphasizes accuracy, timely communication, and strong insurance knowledge.

Responsibilities include processing inquiries, handling claim-related tasks, and maintaining robust knowledge of Applied Epic and carrier interfaces. The position is hourly and non-exempt with eligibility for overtime per wage laws.

Qualifications

• Strong communication and basic mathematical skills.
• Ability to identify issues and develop resolutions when speaking with clients.
• Ability to manage a high volume of inbound and outbound calls while providing professional, responsive customer service.
• Comfort spending a significant portion of the day on the phone assisting clients, carriers, and internal team members.
• Strong verbal communication, active listening, and problem-solving skills, with the ability to build rapport over the phone.
• 1 to 3 years of similar or related experience preferred.
• Experience with Applied Epic and carrier websites preferred.
• Proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Prior claims experience preferred, or experience coordinating claims and general insurance activities.

Responsibilities

• Supports and demonstrates IMA’s core values.
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
• Comfortable with a high degree of oversight and accountability for the quality and efficiency of work product.
• Interact professionally and timely with clients via email, phone, and in person.
• Provide support to claim advocates and service teams in claim-related matters.
• Communicate pertinent claim information on a timely basis to internal and external clients.
• Develop a strong working knowledge of Applied Epic and carrier interface systems.
• Demonstrate technical insurance knowledge.
• Assist with claims projects, reports, loss runs, and other tasks as assigned.
• Specific job responsibilities include: Responding to reception desk claim inquiries.
• Processing claim faxes received by the office.
• Claim reporting for direct reporting exceptions.
• Handling house account claim inquiries.
• Providing claim status updates.
• Managing the distribution of Claim Reporting Guides.
• Monitoring and prioritizing workload while considering deadlines and special instructions, with strong attention to detail.

Skills

Communication

Math skills

Customer service

Phone support

Active listening

Problem solving

Tools

Applied Epic

Microsoft Office

Job description

IMA Financial Group, Inc. is seeking a dynamic customer service professional to support claims-related activities and interact with clients by phone, email, and in person. The role emphasizes accuracy, timely communication, and strong insurance knowledge.

Responsibilities include processing inquiries, handling claim-related tasks, and maintaining robust knowledge of Applied Epic and carrier interfaces. The position is hourly and non-exempt with eligibility for overtime per wage laws.