Claims Support Specialist

TEKsystems; Illinois; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems seeks a dependable Claims Support Specialist II for onsite work at East Peoria, IL. You will handle claims-related administrative tasks, respond to customer inquiries, and support multiple claims teams with confidential information in a professional office environment.

Ideal candidates have customer service experience, strong communication skills, and a willingness to learn. This contract role requires onsite presence Monday through Friday and offers a comprehensive benefits package.

Qualifications

• Entry-level candidates encouraged to apply.
• Strong verbal and written communication skills.
• Ability to handle sensitive and confidential information professionally.
• Willingness to learn, grow, and take on additional responsibilities.
• Onsite work Monday through Friday.

Responsibilities

• Provide inbound and outbound phone support to policyholders, claimants, agents, adjusters, and other customers.
• Answer questions, provide basic claims information, and direct inquiries to the appropriate team member.
• Enter new loss report information and update claims documentation accurately.
• Assist with follow-up calls and other claim file support activities.
• Access and verify policyholder and claims information.
• Prepare and process time-sensitive and confidential claim documents.
• Support claims teams in property, liability, workers’ compensation, medical, and other areas.
• Provide customer service support during severe weather events, including catastrophe loss reporting.
• Complete administrative duties such as filing, copying, imaging, faxing, and mailing.
• Greet visitors and direct them to the appropriate personnel.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organizational skills

Confidential information handling

Job description

Job Description

Job Description

Schedule: Monday through Friday, 7:30 AM to 4:00 PM

Work Arrangement: Onsite

Dress Code: Business casual

Position Overview

We are seeking a dependable and customer-focused Claims Support Specialist II to assist with claims-related administrative tasks and customer inquiries. This is a great opportunity for an entry-level candidate or someone with customer service experience who is interested in building a career within the insurance industry.

The ideal candidate will be comfortable handling inbound and outbound calls, working with confidential information, completing administrative tasks, and learning new processes in a professional office environment.

Responsibilities

• Provide inbound and outbound phone support to policyholders, claimants, agents, adjusters, and other customers.
• Answer questions, provide basic claims information, and direct inquiries to the appropriate team member.
• Enter new loss report information and update claims documentation accurately.
• Assist with follow-up calls and other claim file support activities.
• Access and verify policyholder and claims information.
• Prepare and process time-sensitive and confidential claim documents.
• Support claims teams working in areas such as property, liability, workers’ compensation, medical, litigation, subrogation, and material damage.
• Provide customer service support during severe weather events, including catastrophe loss reporting.
• Complete administrative duties such as filing, copying, imaging, faxing, processing mail, and ordering supplies.
• Schedule and coordinate meetings as needed.
• Greet visitors and direct them to the appropriate personnel.
• Set follow-up reminders to ensure assigned support activities are completed.

Qualifications

• Entry-level candidates are encouraged to apply.
• Previous customer service experience is preferred for candidates with prior work history.
• Strong verbal and written communication skills.
• Comfortable answering calls and directing customers to the appropriate person.
• Ability to handle sensitive and confidential information professionally.
• Strong attention to detail and organizational skills.
• Willingness to learn, grow, and take on additional responsibilities.
• Ability to work onsite Monday through Friday.

Job Type & Location

This is a Contract position based out of East Peoria, IL.

Pay and Benefits

The pay range for this position is $15.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in East Peoria, IL.

Application Deadline

This position is anticipated to close on Aug 17, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our s