Claims Specialist II

Liberty Mutual; Westborough (MA); Hybrid; USD 61,000 - 113,000; Full time

Job summary

Liberty Mutual in Boston, MA is seeking a Claims Specialist II to manage a caseload of routine to moderately complex claims from investigation through resolution. You will assess liability and damages, negotiate settlements, and coordinate with claimants, policyholders, attorneys and appraisers to provide exceptional service.

This is a hybrid role; candidates near select offices are expected in-office 2 days per month and must maintain applicable licenses and ongoing professional education.

Qualifications

• BS/BA degree or equivalent work experience.
• Minimum of 2 years experience in claims adjustment or related field.
• Licenses required to be obtained and maintained.

Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.
• Establishes action plan based on case facts, best practices, protocols and resources.
• Handles litigated claims involving bodily injury and property damage with collaboration across involved parties.

Skills

Claims investigation

Medical terminology

Legal aspects of claims

Education

BS/BA degree or equivalent

Job description

Claims Specialist II

Job Locations US-Remote | US-MA-Boston | US-GA-Suwanee | US-MA-Westborough

ID 2026-77156

Position Type Full-Time

Job Grade 12

Department 0179-12349 Boston Core

Market Global Risk Solutions

Referral Bonus Amount 0

Minimum Salary USD $61,000.00/Yr.

Maximum Salary USD $113,000.00/Yr.

Typical Starting Salary $69,800 - $93,000

Recruiter Judy Anne Acasio

Internal Application Deadline Aug 31, 2026

Referral Bonus Eligible? No

Description

The Claims Specialist works within a Claims Team, using the latest technology to manage an assigned caseload of routine to moderately complex claims from the investigation of the claim through resolution. This includes making decisions about liability/compensability, evaluating losses, and negotiating settlements. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claim’s management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers.

This is a hybrid position. Candidates within 50 miles of select offices are expected in-office 2 Days per Month

Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.
• Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources.
• Manages litigated claims involving bodily injury and property damage exposures within the commercial lines of business, collaborating with insureds, claimants, attorneys, and other involved parties throughout the litigation and claims-handling process.
• Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages.
• Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate.
• Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
• Performs other duties as assigned.

Qualifications

• BS/BA degree or equivalent work experience.
• Minimum of 2 years experience in claims adjustment, general insurance or formal claims training.
• Required to obtain and maintain all applicable licenses.
• Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU).
• Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.

Employees may apply for a new role after completing 12 months of employment in their current position.

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.