Claims Supervisor, Workers' Compensation

Keenan & Associates; Riverside (CA); Hybrid; USD 100,000 - 120,000; Full time

Job summary

A growing insurance brokerage is seeking a Claims Supervisor in Riverside, CA. This role involves managing a team, ensuring client satisfaction, and overseeing claims processes in compliance with company standards. The ideal candidate will possess extensive experience in Workers' Compensation and strong leadership abilities, making it a key position within the organization.

Benefits

30+ Days Comprehensive Paid Time Off Package

Company match 401(k) plan

Health benefit options

Fitness wellness benefits

Access to licensed therapists

Pet benefits & discounts

Qualifications

• Minimum of five years experience as a Workers' Compensation Senior Claims Examiner required.
• Effective self-starter, organizer, and leader requiring minimal supervision.
• Good verbal and written communication skills.

Responsibilities

• Oversee and manage the claims department ensuring client satisfaction.
• Review and approve all claims referrals and settlements.
• Conduct internal audits of all Claims Examiners.

Skills

Leadership

Communication

Organization

Self-starter

Education

Self-Insurance Certificate (SIP)

California Experienced Adjuster Designation

Tools

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Overview

Responsible for overall supervision of a claims department by managing the team, ensuring the client’s needs are met, and all claims are being managed in accordance with Keenan’s policies and procedures.

Keenan, an Accretive company, is an insurance brokerage and consulting firm meeting the insurance needs of hospitals, public entities and California school districts. Keenan specializes in providing consulting services in the areas of: employee benefits, workers' compensation, loss control, financial, and property & liability.

What You'll Do

• Maintain a high level of high client retention and satisfaction.
• Review and approve all investigation, subrosa and litigation referrals.
• Review and approve all settlements over $50,000 and under $100,000.
• Review and approve all reserve changes over $75,000 and under $200,000.
• Maintain an active diary on all open claims reserved at or above $75,000.
• Review and maintain diary on all cumulative traumas, joint coverage, serious & willful, 132a claims and subrogation claims.
• Review and pre-approve all delays and denials.
• Review all newly set up indemnity claims for adherence to Best Practices.
• Conduct internal quarterly audits of all Claims Examiners.
• Evaluate and recognize office staffing needs.
• Update staff on labor code/legislation/case law.
• Update staff on insured/self-insured procedures.
• Handle the prevention of penalties/maintenance of logs.
• Provide timely excess claims reporting management to the Reinsurance Manager.
• Oversee Claims Examiners, Claims Assistants and other designated personnel.
• Provide a high level of customer service and satisfaction.
• Provide training, leadership and guidance to the staff.
• Oversee and attend claims reviews.
• Handle special projects as assigned.
• Travel as required.
• Other duties as assigned.

What You'll Need

• Minimum of five (5) years of experience as a Workers' Compensation Senior Claims Examiner required.
• Minimum of two (2) years of experience as a Workers’ Compensation Claims Supervisor preferred.
• Self-Insurance Certificate (SIP) required.
• Must have California Experienced Adjuster Designation and Post-Designation Certifications.
• Effective self-starter, organizer, and leader requiring minimal supervision.
• Good verbal and written communication skills.
• Proficient in Microsoft Outlook, Excel, PowerPoint and Word. Adept at accessing business data from the Internet when required.

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary.
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.
• Pet benefits & discounts.
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout our company.

Compensation:

The target salary range for this position is $100,000.00 to $120,000.00 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. Remote work environment flexibility but must reside in California.

Grow, with us

Accretiveis a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

Accretiveis passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.We are proud to be one of the largest brokers in the country,but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!