Associate Supervisor, Customer Service - 1st Shift (Remote)

Stryker; Trenton (NJ); Remote; USD 90,000 - 107,000; Full time

Job summary

A leading medical technology firm seeks an Associate Supervisor for Customer Service, focusing on enhancing communication and efficiency within customer-facing teams. The role offers remote work flexibility, responsibilities include team management, performance monitoring, and coordinating with sales leadership to drive operational excellence. Ideal candidates should possess strong communication skills and relevant work experience, with opportunities for career growth within the organization.

Benefits

Career advancement opportunities

Flexible work schedule

Collaborative work environment

Qualifications

• Bachelor’s Degree or 6+ years of relevant experience.
• Strong communication and interpersonal skills.
• Experience in team management.

Responsibilities

• Align customer-facing groups for process efficiency.
• Manage daily agendas and employee performance.
• Build relationships with surgeons and hospitals.

Skills

Communication

Interpersonal Skills

Team Management

Performance Management

Education

Bachelor’s Degree or 6+ years of relevant work experience

Job description

Associate Supervisor, Customer Service - 1st Shift (Remote)

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $106,200 plus bonus eligible and benefits
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Supportive and collaborative work environment focused on continuous improvement
- Chance to make a significant impact on customer service and revenue processes

What to Expect (Job Responsibilities):
- Align customer-facing groups to improve communication and process efficiency in the order to cash process
- Build and maintain relationships with surgeons and hospitals in assigned territories
- Manage daily agendas, incomplete cases, and coordinate with sales leadership
- Lead investigations related to accounts receivable and assist in collection processes
- Monitor employee performance and development, ensuring proper training and staffing levels

What is Required (Qualifications):
- Bachelor’s Degree or 6+ years of relevant work experience in lieu of a degree
- Ability to work flexible hours to support business needs
- Experience in managing non-exempt team members
- Strong communication and interpersonal skills
- Proficiency in managing performance appraisals and employee development

How to Stand Out (Preferred Qualifications):
- Experience in account and people management
- Familiarity with sales support and financial processes in a healthcare environment
- Proven ability to drive high-performance work culture

#MedicalTechnology #CustomerService #CareerOpportunity #RemoteWork #LeadershipDevelopment

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About the company

Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.

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