Claims Supervisor- Auto, GL BI and Construction

Gallagher; Mechanicsburg (Cumberland County); Remote; USD 120,000 - 180,000; Full time

Job summary

Arthur J. Gallagher & Co. is seeking a senior liability claims leader to supervise and optimize a multi-member team, delivering high-quality, efficient service for auto and general liability matters.

Qualified candidates will have 10+ years of claims experience, multi-state licensing, and the ability to drive best practices while leveraging Gallagher technology. This remote role offers national scope and opportunities for growth.

Qualifications

• High School Diploma or equivalent.
• Minimum of 10 years related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Knowledge of all team member related functions.

Responsibilities

• Lead and coach a liability claims team to handle varying caseloads with quality service.
• Align claims handling with GB's Best Practices and standards.
• Recruit, train, and develop adjusters to foster performance and improvement.
• Set team goals, monitor performance, and optimize workloads.
• Leverage Gallagher technology to boost efficiency and service quality.
• Communicate professionally with clients, carriers, and brokers.
• Manage multiple priorities and identify coaching opportunities for growth.

Skills

Leadership

Team management

Claims expertise

Education

High School Diploma

Bachelor's Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that’s exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Claims Background: Auto and General Liability
• Jurisdictional Experience: Any
• Licenses: Any
• Location: This role is eligible for fully remote work.

How you'll make an impact

• Supervise: Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
• Promote Best Practices: Guide claims team to handle claims in accordance with GB's Best Practices.
• Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
• Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
• Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
• Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
• Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

Required Qualifications:

• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

Desired Qualifications:

• Bachelor's Degree
• Bodily Injury
• Litigation

#LI-WG1 #LI-REMOTE #Liability

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)