Claims Manager - Auto Property Damage

Socket.dev; Georgia; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Remote-friendly culture

Equipment provided

Job summary

Reserv is seeking a Claims Manager to lead multiple adjuster teams across lines of business. You will drive efficiencies through technology and analytics, while maintaining regulatory and contractual SLAs. Strong leadership, deep claims expertise, and a focus on client satisfaction are essential.

In this remote-first role, you will mentor teams, manage performance, and collaborate with internal and external stakeholders to resolve escalated claims and improve outcomes.

Qualifications

• Bachelor's degree in insurance, business, or related field; CPCU or AIC certifications are a plus.
• 10+ years in insurance claims management across multiple lines, auto with BI preferred.
• 5+ years of management experience; remote environment experience preferred.

Responsibilities

• Manage multiple teams of adjusters across lines of business.
• Achieve or exceed goals; overcome obstacles.
• Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, recovery).
• Monitor claims data to identify trends and drive process improvements.
• Align team with client and customer expectations of the claims process.
• Serve as a resource for escalated claims.
• Responsible for accuracy and adequacy of claim reserving.
• Develop strategies to mitigate fraudulent claims and ensure regulatory compliance.
• Foster a positive work environment and professional growth.
• Execute on performance management; hire, train, retain and develop staff.
• Collaborate with internal teams (Account Management, Compliance, Claim Operations).
• Establish and maintain relationships with policyholders, agents, brokers, and legal representatives.
• Prepare and present claims reports, metrics, and loss-trend analyses to clients.

Job description

About the role

As a Claims Manager at Reserv, you will be responsible for managing multiple teams of adjusters who are managing different lines of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several lines of business as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business.

Who you are

• Highly motivated and growth-oriented
• Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
• Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
• Passionate claims professional who cares about their team, the customer, and their experience
• Empathetic leader. You exercise empathy and patience towards everyone you interact with
• Sense of urgency - at all times. That does not mean working at all hours Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
• Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture
• Anti-status quo. You don’t just wish things were done differently, you action on it
• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
• And did we mention, a sense of humor. Claims are hard enough as it is.

What you'll do

• Manage multiple teams of adjusters who are managing different lines of business.
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Responsible for accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Qualifications

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
• 10+ years in insurance claims management experience in multiple lines of business, preference for auto with bodily injury experience
• 5+ years management experience with preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!